I bought a "Big Deal" coupon which was $265 of work for $59. At the initial call, to schedule the appointment, I had a good feeling about this company. Jolene answered my call and scheduled my appointment for April 17th, 2013. She was friendly, pleasant, and helpful. The plumber arrived, he was on-time, he wore shoe covers, and was friendly and professional. He assessed the work and advised us of a couple options. With the 1st option, he would order the parts which would cost us $120 above what the Big Deal coupon covered. With the 2nd option, we would need to go purchase the parts, and it would cost us an extra $49 above what the Big Deal coupon covered (only because we would treat this visit as a "service call" and not use the Big Deal coupon right now). I chose option # 2 - to go buy the parts myself and re-schedule Service Plus to come out at a later date to perform the work (and to use the BD coupon at that time). And that's what I did. On May 8th, the 2nd plumber came out and installed the parts that I had purchased myself. I was able to use the BD coupon and there was no additional cost. The 2nd plumber was on-time, he was professional, friendly, he wore shoe-covers, he worked efficiently and did a fantastic job of replacing the bathroom sink drain pipe and the bathtub filler spout. (In hindsight, I could have gone with option # 1 because I only saved about $30 buying the parts myself. But it was a good learning experience, and now I know where I can go to buy professional quality plumbing supplies). Both of these gentlemen were very knowledgeable, professional, friendly, and were happy to answer our plumbing questions. We are very, very pleased with the work performed and with this company! As far as prices go, the company charges by the job, not by the hour, which is a good thing. But, I haven't used plumbers enough to know whether their prices are competitive. I will say, though, our experience is they do great work and they answered all of our questions and gave us some great tips so we felt like if we had been paying full price we got our money's worth.