Indianapolis Generator Repair

Repaired lines and cleaned coils and filters. Very professional and thorough. I will call in the spring for more service. A+ service

Wow......I'm usually one to read reviews before I hire a company. This time I failed to do so and had to pay for it. After speaking with Brenda on the phone about the situation with my generator, we agreed to have one of their techs come out and fix the situation. The previous company already had $600 into this when they finally advised I needed a new board. By what I explained to her on the phone, IPS & S was sure I needed the control board replaced. They were $90 cheaper on the part than my other company, and she said they charge $90/hr for service. I thought, this was a no brainer. I scheduled them to come out ASAP and make the repair. When the bill came, it was $300 more than expected. WHY? Because Brenda, from the office, failed to tell me that they also charge a $1.25/mile trip fee (to and from their west side location), plus the $90/hr is from when they leave the facility to when they get back. Your paying for that too.......just hope they do not run into a traffic jam. When I called to complain about the extra charge that I did not know about, Brenda claimed I must have not heard her when she told me. I did not hear her because she DID NOT tell me. Had I of known that up front, I would have stayed with the company I already had invested $600 with. Brenda said, "but our part is $90 cheaper." True, but when you add in the extra $300 travel fee, they were actually a lot more expensive. Then somehow we got magically disconnected as we were discussing the bill issue. I called back 4 times before someone finally answered and I got back in touch with Brenda. After being on hold for several minutes, they agreed to take $90 off my bill. At this point I had to let them go ahead and finish it since he already had the unit tore apart in my yard.....and putting it back together was going to cost me the $300 anyway, without the repair. UGG! Let me say this......I think the tech guy did a great job. Got the part replaced and installed in less than 30 minutes. If you ever decide to hire this company......get everything quoted in writing. I failed to do that, my fault, and it cost me. Brenda's last comment to me was, "now if we ever come out again to repair something, at least you will know what our charges are." Guess what???? I won't be calling them anyway. I see why they are have 1 star reviews. I would not recommend!!!

Steve came out to look at the generator and showed us how we can turn the generator off. He went down to the utility room and discovered the AC was pulling the CO into the house through two vents. He recommended sealing off the vents the carbon monoxide was getting in through and this resolved the problem. Another company gave us a much more expensive fix which involved moving the generator. His assessment of the problem only cost us about $100. He was very patient with our questions and took time explaining everything to us. We would highly recommend him and we would hire him again.

I wouldn't recommend Indiana Power Service & Supply, Inc because they are in business to rip off customers for their hard earned money. Upon purchasing my home that gratefully came with an 8kW Generac system included and the seller explained to us the minor issue the system currently had. I reached out to Indiana Power Service & Supply, and exclaimed the issue and when the technician (Richie) arrived, I did my best to explain the issue has traced to the choke plate (located in the air filter assembly) "sticking". He begins to evaluate the system as a whole, and said the issue is related to the gas regulator and said a new unit needed to be purchased. I respected his expertise and went along with his diagnosis, they replaced the gas regulator on the second and the battery on the third and the generator still wouldn't clank (start). Bare in mind, Indiana Power Service & Supply charges $90 trip charge and $30 for fuel for each trip and I'm $500+ into this repair. Finally, on the fourth trip, they recommend I replace the choke place in the filter assembly. What a coincidence, I explained that to them when they arrived and after spending $500 in parts, labor and trip charges, they finally landed there. I finally told them to get off my property you thieve. They are robbing working class people of their money. They could have fixed this issue for under $150 and keep me as a customer instead, they choose the latter. Indiana Power Service & Supply, Inc. Building Supplies, Electricians, RV Dealers 1415 Country Club Rd Indianapolis, IN 46234 Phone: (317) 271-1672

They did an excellent job. They are a wonderful company. We have a contract with them for our house generator. You always get to talk to a real person when you call. The woman who answers is great about getting an appointment lined up and gathering all the information that is needed. They always call to let you know when they will be arriving to the appointment. They always let you know exactly how much the service will cost. I have so much trust in them that the service will be done right. They always show their name tag, license and are very professional.

One of the best things we did after moving in was get in contact with Dowdy. You could not ask for better service, support, and technical information on electrical services inside and outside your home. During our first few years - any small rain storm would knock out our power, sometimes for days. When Dowdy came out to install our Generator, it took Dave (their best technician ever!) over 6 hours to line up the new breaker (being an old home - our electrical wires went from garage plugs to bathroom plugs, the kitchen was tied to power going to two bedrooms and 1-2 outlets in another room, etc...). Now after outages it only takes 30 seconds for our whole house to be covered (excluding our range hood light - who knows what that is connected to). When Dave comes out to service the Generator (yearly) he always goes out of his way to check our electrical lines which is how the rewiring came about. Our kitchen ceiling light blew out one day while we were away. We just changed the bulb. When he came in we had him especially check that and he found that it had burnt through the wiring and even the wood up top. The next blowout would have caused our whole house to burn. Bottom Line: Whenever we have a chance to speak with Terri (office manager and sweatiest most helpful person ever) or to Dave - we know whatever issues/questions we have will be fixed immediately and at a fair price.

AWFUL! He drove away in a huff in the middle of my speaking with him without doing anything to rectify the problems we are having. If you need service from an authorized Generac trained dealer don't walk, run away from Chris Ricketts and Hoosier Power LLC. There are a number of better qualified and certainly more customer friendly companies that can provide superior service and use language that won't embarrass you so you you don't have to worry about having your children around in hearing distance.