I initially purchased and Angie's list Big deal for 2 hours of electrical labor for $99. The ad stated it was for labor only but I bought it anyway knowing that I would have the cost of materials to add to the deal. I was contacted by Apex's owner David Wilson and he informed me that this Big Deal was labor only and that he would need to have someone come out and do an estimate for a bid contract which would include materials. He said he would apply what I had already paid toward the work. What he didn't say was that he would apply it at the regular labor rate so that I would only get 1 hour's worth of labor when I expected 2 for that credit, but more to follow on that point. I accepted his bid estimate for installing the generator connection to the house electric panel based on his technician's (Jason) estimate that it would probably take 4 hours to complete the job due to having to drill through masonry and cut some drywall. The bid estimate was $442 for material and labor. Unfortunately the bad weather in the Indianapolis area created difficulties for the Apex team getting to the house due to too much snow and ice. After a second power outage my wife and I decided to invest in a whole house generator instead so I emailed David and informed him that we wanted the generator connection done to the barn electrical panel instead of the house panel. I informed him that this should be an easier job that would take less time since the barn was open access and no drilling or cutting was required. At this point the original bid estimate was no longer valid since the scope of the job had changed, but he did not indicate he was going to reduce the price for the work. Knowing that I had 2 hours of labor pre-paid with the Big Deal I had anticipated only paying for the material cost when the work was done. Jason and Mike were the electrical team who came to do the work. Jason was the one who did the initial estimate for the work when we were thinking about installing it on the house. These guys were totally professional and did a great job and these ratings should not reflect on them. They arrived around 2:15 PM and were finished with the installation at approximately 4:20 PM, basically 2 hours of labor. Overall I was very pleased with the job and wished I had done it before all the bad weather. I initially provided a stellar report on this website based on the great work of Jason and Mike. I am now revising this report based on my less than satisfactory dealings with David, the owner after receiving the an invoice for $366 ($465 - $99 pre-paid). After getting the invoice I sent David an email asking him to call me since I had questions about how much it was given the labor time should have been zero based on my pre-paid Big Deal so I was only expecting material costs. This is when the trouble began with him. He sent a reply to my email stating several things as justification for the extra labor costs that were completely false. First he said the team had to make a trip back to pick up extra wire since the original job only called for 5 ft and the new one took 18 ft. I called him on this because the team had the wire when they got here and before they arrived they didn't even know how much would be needed. He next said the team had to wait on me for an hour because I was on a conference call and couldn't tell them where to put the generator plug. Once again I called his bluff because I knew my wife had let them into the barn and they were in the process of installing the interlock switch when I arrived to show them the location of the plug. He then proceeded to say that he had to charge extra labor because they had gotten stuck on the previous trip out and he had to pay them for their time. Actually, I missed a client call due to having to help get them unstuck from the snow in my drive which several other cars, including my own had been able to navigate. Even if this had been the case that he had to charge me, he never informed me of this ahead of time or I would have carried the electricians and their gear on up to the house in my own truck. The last straw came when he said that he had to charge me labor for ordering the materials himself since I didn't have them already. As I thought about this I agreed he might have a point until I took time to research the average cost of the items used on this project and found that even taking time to go out to the barn to ensure I had the correct material descriptions, it took me less than 30 minutes to put together an entire materials order (and I could get it all delivered with no shipping charge). Based on this little exercise, and my conversation with Jason the electrician afterward, I found out that only two of the items had to be ordered (the interlock kit and the plug box) which should have taken even less time, and I found David had over-estimated the material cost on the original bid by roughly $50 dollars. The rest of the story is that I received a call from Jason the electrician saying David was not going to pay him until I paid David. This is just one more example of not only poor leadership on David's part, but also is a good indication of his lack of character. As a result, I paid the invoice as written and decided to use the power of Angie's List to get the word out to be careful when purchasing services from Apex. If you need a good electrician go to Jason direct. If you see a Big Deal from Apex buy it with extreme caution since it will end up costing you much more than you bargained for in the beginning. I will not recommend Apex to anyone and while I had asked Jason about other services they provide based on his excellent work, I will now take my remaining business elsewhere. For the additional $200 he got out of me for this project, he is losing the potential for several thousand more in planned renovations we are doing this year and next. The nice thing about the Big Deals is that you get to try before you REALLY buy. I guess the silver lining is it worked in this case since we now know to stay away from Apex.