Indianapolis Emergency Plumber

Always goes great with Phil the Plumber He is available 24/7 on his cell phone and moves thing around to take care of you. Quality work and affordable prices.

Upon discovering our main sewer line was backing up into the basement we knew we needed a plumber as quickly as possible to clean the line. The answering service took the after hours call but a call was returned to us within just a few minutes. A tech called on his way, completed the service for the pre-determined price, did not charge extra for after hours and did not charge the service fee because of our Angie's List membership. As part of the service we will receive a camera inspection at another time we choose to schedule.

It didn't. I had a leak spring up that required shutting off main into house ... no water for me! I have used Service Plus in the past with good results. Since Service Plus states they have 24 hour service, I gave them a call. Can't show up until tomorrow. I found another company that will do the work tonight. Disappointed for sure.

They are fantastic with old home repairs. They were fantastic and did not complain about anything. Not so efficient with the newer bathroom in the downstairs. They do not have 24 hour emergency. Their forte was the older stuff. I would use them again for the upstairs, older bathroom.

First call to Cirello was an after hours call for an emergency shut off of the water heater because it was leaking. I found Cirello on Angie's List (AL) due to high scores, location, and the after hours notation on their listing. When I called I was told they were closed for the day and that it would be next day. After I questioned this because of the listing on AL regarding 24 hour emergency service, the person answering the phone got someone else on the phone to help me. He kept indicating the per hour cost for the after hours work, but I was in a pinch and just needed it turned off. Due to its location in the house, I was unable to get it shut off. After several more questions about the location in the house and the house in general, I think he could sense my frustration and agreed to go to the house to shut it off. I then hired Cirello to replace the water heater at a later date during regular hours. This appt went off without a hitch. Prompt arrival and prompt service. I am still giving an A to Cirello because I'm sure my frustration with trying to work extended hours at my own job caused me to be less patient with the multiple questions I got during my initial call for the after hours service. I would challenge Cirello to remove this info on AL if they truly prefer not to provide 24 hour emergency service.

Emergency service on the weekend for broken mainline valve. Very helpful, responsive and reasonable. Will be calling Paul again. Thanks for getting me out of a weekend jam.

On Saturday, January 10th about 9:45pm, a pipe in our wall that supplies water to hose faucet on the outside of our house burst. I was upstairs reading in bed and heard the noise in the wall and came down to my frantic wife telling me to locate the shut off in the utility room. We managed to get the water shut off while we watched water stream into our living room and family room, soaking the carpet. We immediately moved all the furniture, began blotting with towels and brought out every box fan we own. We had used Benjamin Franklin a number of years ago and their service was I immediately called Benjamin Franklin Plumbing and go connected to a gentleman taking calls. I asked him if someone would be able to make it to my house to repair our burst pipe and he assured me that they would. He took all of my information and told me that someone would contact me when the technician was on the way. He did say that the technician was on a call and that they did not answer their phones when in a customer?s house. As soon as the technician was finished, I should expect a call and he would be headed to my house. The Customers service person?s name was Chris and we finished up our call around 10:05pm. I called at 10:33pm to make sure that we were indeed going to see someone that evening and was connected with a different customer service person who name I did not capture. It was a female and she checked the system to make sure that we were listed for service and we got disconnected. I was on my wife?s cell phone at first and then I called back from my own cell phone and used that the rest of the time. I then called 4 times between 10:33pm and 11:46pm getting connected, waiting on hold for 15-20 minutes, trying to confirm that a technician from Benjamin Franklin Plumbing would be coming to my house to fix our burst pipe and get our water back on. I talked to Chris again and another girl who assured me that someone would be coming to my home. This whole time I was calling the 800 number that appeared on the Benjamin Franklin Plumbing website (800) 471-0809. At 12:32AM, I receive a call from a local phone number (317) 716-7584 and when I answered, it was a lady that identified herself being from Benjamin Franklin Plumbing. Due to heavy service call volume, they would not be able to send a technician to my house this evening and due to their ?On Time Guarantee?, they would extend a $300 credit to me for the inconvenience. I asked her what time they started running calls the next day and where we would be on the schedule. She told me that she would put all the notes in the system and then gave me a phone number to call (317) 921-1800, Opt 1. If you don?t hear from someone in the morning, call this number at 10am and they?ll tell you what time they will be coming out. Sunday morning, 10AM, I call the number and talk to Bianca. Explained the entire situation again, ask for the when I can expect someone to be coming to our home. She explains to me that we are not on the schedule and that she will try to get to the local dispatch office. She puts me on hold where I remain for 20 minutes and then get disconnected. I then call the number again and get connected to Holly. I explain the situation to Holly, she is empathetic and responsive immediately and gets her Supervisor , Angela, involved. Angela gets on the phone, gets all the details and then commits that she will get answers for me, apologizes for the situation and promises to call me back with next steps. The next call I get is from Betty at the local Benjamin Franklin Plumbing office. She explains to me that they have more calls than they can handle and that they may not be able to get to me until tomorrow, Monday afternoon, at the earliest. I explain to her my dissatisfaction and frustration with waiting this long and talking to this many people and not getting a clear answer or confirmation. She apologizes profusely and then asks me to hold so she can check again. She comes back on the line and confirms that she cannot get a technician to our house and we will have to call a different company to get our burst pipe fixed. I explain to Betty that this is unacceptable and that I am very frustrated and proceed to hang up the phone. I call a local competitor to Benjamin Franklin Plumbing, Summers Plumbing Heating and Cooling. I get their after-hours service call center, a nice lady takes my information and within 10 minutes of hanging up with her, their technician, Brian, calls me and tells me that he will be at our house within an hour. After I hang up with the technician from Summers, Charlene from Benjamin Franklin Plumbing calls me and says, ?We?re sorry we can?t make it to your house to fix your pipe. We are very busy and cannot accommodate all of the calls we are receiving. I?d like to send you to $50 Gift Cards to use for the inconvenience.? I ask her if they are cash cards and she says , ?No, they are to use with us in the future.?. You can imagine my response when I say, ?I don?t think we?ll call you ever again.? Shortly after I hang up, Angela who I talked to earlier and who committed to calling me back from Benjamin Franklin Plumbing calls me back. I thank her for being the only person with Benjamin Franklin Plumbing who makes a commitment and honors it. At no time during my conversations late Saturday night, early Sunday morning or later Sunday morning did anyone from Benjamin Franklin Plumbing honestly state the situation; We are really busy from a lot of calls due to the terribly cold weather and we will not be able to get to you in the timeframe you are asking for. Only 1 person showed any responsibility or accountability to the company guarantee which is posted on their website; At Benjamin Franklin Plumbing® your complete satisfaction with both our service and our plumbers is 100% guaranteed. Our on-time guarantee is backed by highly-skilled, expertly-trained plumbers. You can count on our experienced professionals to identify, explain and address your plumbing problem. We?ll be there when you need us, 24 hours a day, seven days a week, because we understand emergencies don?t come at convenient times. Varies by location, check with your local franchisee. On Time. If there?s any delay, it?s you we pay.® If we?re not on time, we pay you $5.00 per each minute we're late.* UWIN® is a consumer service resource that allows home services contractors to provide an extra level of protection and peace of mind to residential home service consumers. * $300 maximum. Overall, Benjamin Franklin Plumbing, their Customer Service personnel and their Guarantee let me down. I was prepared to be treated better by them as that had been my experience in the past. Being honest with what?s going on setting realistic expectations, especially in a time of crisis is very important. Other contractors who I called who couldn?t accommodate my service request had the integrity and honesty to respond with ?Sorry sir, we will not be able to get to you until Monday or Tuesday.? It would have been acceptable for Benjamin Franklin Plumbing to tell me that at any time instead of stringing me along, making empty promises and then failing against their own guarantee. Summers Plumbing Heating and Air Conditioning responded, showed up on time and fixed the burst pipe in an hour. I paid him happily, thanked him earnestly and signed up for their service plan. If this is the way they respond and treat their customers, I?m happy to be one.

THEY ARE JUST EXCEPTIONAL. ONE TIME I CALLED, THEY TRIED TO HELP ME OVER THE PHONE BECAUSE THEY COULDN'T GET TO ME RIGHT AWAY. THEY EVEN HAVE 24/7 EMERGENCY SERVICE! THEY ARE EXCEPTIONAL!

We had a plumbing emergency on a Sunday evening around 7:00 p.m. I got on Angie's List to search for emergency plumbers who did drain cleaning. This contractor had excellent ratings, and in their profile, it says that they offer 24 hour emergency service. My husband called them and left a voicemail explaining our issue and requesting a call back as soon as possible. It is now 24 hours later, our issue was resolved by a different contractor yesterday evening, and we STILL have not heard back from anyone with this company. It's truly a good thing we were able to locate another service provider who could come out and fix our issue in a timely manner and at a fair price. We will not be relying on this company again.

THEY CAME OUT ON A SATURDAY VERY PROMPTLY. THEY WERE NICE, CLEAN, PUNCTUAL, AND VERY RESPONSIVE. THEY DIDN'T CHARGE A WEEKEND EMERGENCY FEE.

They are pretty good about coming out when we need them. They are reasonably priced and we have always been pleased with their work. We plan to turn to them for future plumbing needs.

Long story short I was attempting to install a new vanity over the copper supply lines for a bathroom sink. I bent the copper pipe which caused it to begin leaking. It was a Sunday night at 5:30 pm. Dan showed up even quicker than he had estimated. He was prompt, courteous and professional. He fixed the leak quickly including making recommendations to replace the 30 year old shut-off valves, which he did at the same time as fixing the leak. He also noticed the outside shutoff valve was leaking and was able to tighten the valve so that it would no longer leak. He made it quick and painless. He tried to make the higher than normal (weekend night) service fee worth the call out for us. Although it was a little more expensive because it was a weekend night, it was nice to know it had been fixed and we could turn the water on again. It was a great experience compared to our previous horrible experiences we had with Mister Quik.

ORIGINAL QUOTE WAS FOR $247, BUT WHEN REPRESENTATIVE CAME TO HOUSE, INFORMED ME THAT A RESTORATION OF THE SPIGOT COULD BE DONE FOR ALMOST $157 RATHER THAN $247 FOR A COMPLETE REPLACEMENT.

Our power went out when they arrived, so they could not replace the pump until the power was restored. we were charged tor the emergency visit. When the power was restored the pump was replaced. A line to the water softener was left disconnected and sprayed water in the area when the softener recycled. overall I was satisfied with th$2000em. We could not get anyone else to come out on the weekend;

These guys make it easy! I'll definitely give strong consideration to using them for my projects in the future. Bought the Big Deal for $49 to clean my drain. Within 24 hours I was contacted, and had the job completed within a few days. I bought the deal on Saturday of Labor Day weekend and they were at my house Wednesday morning. Fantastic.