Placed order March 2008. Due to difficulties in obtaining materials, installation was delayed until August 2008. Although some of the finish work was not done as expected, overall the installation went well. A few days after the installation two scratches, one quite prominent, were discovered in the Silestone surface. Called Kitchen Physician and was told they would remove the scratches. Weeks later, after several additional phone calls, a service man attempted to remove the scratches. In doing so, the surface was damaged further. An area away from the scratches was also gouged. Kitchen Physician spent several additional hours trying to repair the surface. They even removed the counter and took it back to their shop. While they very much attempted to repair the scratch and subsequent damage, the countertop is in worse condition than if they had not attempted to repair the scratches in the first place. Kitchen Physician owner, Ted Speicher, is of the position that the attempt to repair the surface was performed at the homeowner's request. Kitchen Physician claims the countertop is fine and denies any responsibility for the subsequent damage. In retrospect, had we been informed that attempts to repair could subject the countertop to further damage, we probably would have not pursued the repair. Kitchen Physician expressed confidence in their ability to remove the scratches, and made no mention whatsoever of any risks involved in their repair process. Upon consultation with Silestone customer service, there may have been a much more simple repair technique that was neither suggested nor attempted by Kitchen Physician. Presently, the most prominent surface in our kitchen is marred, gouged and has a two inch indentation caused solely by Kitchen Physician's actions.