Everything you read in my statement is truthful and will be backed up with a polygraph exam at my own expense. On or around November 20, 2008, I entered into a contract with Thiele Heating and Air Conditioning. Pursuant to that contract Thiele was to install a CGI-6 boiler for our homes heating system. Initially, Thiele delivered and installed a smaller cheaper model. After I discovered the wrong boiler was installed, they agreed to order the correct boiler. They installed the correct boiler about two weeks later. Shortly after installation I began having problems with the boiler as it was failing to heat my home. I contacted Thiele regarding the problem and they did come out to inspect and repair the system. However the same problem kept reoccurring. Thiele was contacted numerous times regarding the same problem and did attempt to repair the problem on numerous occasions. However, the problem persisted. Thiele suggested that there was a leak in the system, but they were unable to locate it. I hired another company to search for a leak and they were also unable to find it. Because Thiele wanted to start charging me for service calls for a boiler that did not work we sought legal advice. Thereafter, I obtained estimates from other contractors. Each stated that the boiler was not to code and was not installed properly. I contacted the city to inspect the boiler. They cited Thiele for not taking out a permit and for numerous code violations. In November, 2009, I hired another contractor to rectify the code violations and installation problems. On November 12, 2009, the repaired boiler was started and has run perfectly ever since.