I purchased their service based on Angies list promotion "$199 for a Termite Treatment Including Warranty". Here is my experience working with this company: 1st appointment: one termite station installed, the technician indicated that driller broke down and needed to go back to office to schedule another appointment 2nd appointment scheduled, no one showed up, no call from office. Called back and scheduled 3rd appointment, again, postponed, and no one showed up. 4th appointment scheduled, same result. 5th appointment scheduled, no one showed up, I ended up get their manager on the line and a technician showed up finally. The technician installed termite stations to finish the job, and then told me that I have to pay for continuation warranty, or they will remove all the stations just installed. This is not clearly stated in the order I purchased! Basically if you choose not to continue the warranty, you will be paying $199 for NOTHING! Overall, this is a horrible experience! I don't know how a rated A company can behave so unprofessionally.