Matching on Angi
Our washing machine broke Friday night. I looked on Angie's Lists and found Sugar Land Appliance Service. They had an excellent rating and they were in the area. I called their number and they called me back first thing Monday morning. They were at the house before 9:00 am and had the problem diagnosed fairly quickly. The problem was in the electronics, the motor control unit. The washer was a three year old Whirlpool. I was disappointed that the washer had such a serious issue that quickly. The part needed to repair was not available from their supplier in Houston, so it had to be ordered. They ordered the part and got it in an installed by Thursday. I was kept informed about the process every step of the way. During the install, they seemed to take their time to run through all of the diagnostics, making sure the MCU was working properly. In addition, they told my wife that she was using too much detergent. They could tell because, when they ran through a cycle without using any detergent, the water was still sudsing. The pricing came in within their original estimate. The techs acted very professionally as were as being very affable. Timely, professional and pleasant. I couldn't ask for more. Thanks guys - good job.