QUOTE: the owner showed up right on schedule. He analyzed all aspects of the heating system and explained in clear details what the work would entail and listed it, item by item, in his written quote. As a sideline, he also made a quick inspection of the AC system during which I learned some new things (such as age of the systems). All my questions were answered. The price was competitive with the lowest bids I had received (some were much higher). Since he showed a genuine concern for my needs while other bidders appeared to be just after a quick sale, the decision to award him the job was straightforward. INSTALLATION & STARTUP: the three man crew was clean (tarps over carpet, no mess left behind); the installation was completed in around 5 hours. Start-up went without a hitch. The owner then completed a thorough inspection of work performed and answered the few questions I had about operation. Overall very satisfied and Comfort Star will be my first call for HVAC servicing and, when needed, for replacement of the old AC units.