Overall I am very impressed with this provider. From the first day I entered the show room, I found the sales representatives very nice and easygoing. Although, I didn't need much help with my floor choices, I was given the option of taking one of the flooring samples homes to see how it would look in my kitchen, which I never had with the previous company I was going to go with. There was a slight mix up with the date of installation when the third party they used to install the flooring deleted my installation date and then gave it to someone else but this was quickly fixed and I received my original installation date. Julie told me that the flooring installation would take 4 days, 2 days later, the floor was installed and everything finished. I found the installers very quick, they even left there number in case, I had any issues with the flooring so that I could call them. 3 months later, I have not had to use the number. As the flooring has held up well. The only negative, I would say was that the nails used to install the baseboard could've been better hidden as some were sticking out and over the course of the 3 months, every now and then I come across a nail sticking out. As a mother with two year olds running around, this is an issue for me but other than that I am happy with the serviceand I plan to use them again to install the same flooring in my bedroom.