We started working with Mission early in the summer when our almost 20 year old system was not cooling the house. A technician added Freon, and we made it through the worst of the summer. In September, our old unit suddenly stopped cooling. I called Mission right before closing time, and Jose was able to get out to our house in an hour. We needed a new capacitor, which he had on the truck. The house was cool again after dinner. A few weeks later the system shut down again after we set the thermostat too low, causing it to work too hard and overheat. Although Jose got it going again, we knew it was time for a new system. David Lewis (the owner) and I had a long talk about Ruud vs. Trane. David answered my questions patiently. Jose came over with some literature and sat at the table explaining various aspects of each brand to my husband and me. He took careful measurements of the very small closet where the system had to go and got us on the schedule for the upcoming weekend. On Saturday morning Brent and Carolyn arrived to install the system. David and Jose came by to go over the final details of how to fit it into the closet. Because of potential flooding in our neighborhood, our compressor has to be raised several feet off the ground. David was not happy with the platform that our old compressor was sitting on. He gave instructions to Carolyn and Brent to build a new platform to his specifications. The new platform is a work of art. It blends in with our house and even garnered compliments from the city inspector. Getting the new Trane system into the closet was an arduous task. At first Brent did not think it was going to fit. I was sure that sheetrock would have to be cut in the ceiling, but in the end the unit fit perfectly, and we even had room to put a media air filter below it without any need for sheetrock work or even touch up painting. A humidifier was installed (for winter), and the thermostat was replaced with a new, state-of-the-art touchscreen thermostat that controls the temperature and humidity. The new system is a thousand times better than the old one. It is very quiet and much more efficient. The old system was either blowing cold (or hot) air out full blast or not at all. This Trane system has infinitely variable speeds thanks to the DC motor in the compressor so once the house is cool (or warm) it drops to a lower speed to keep the temperature more constant without the "full on-full off" pattern of older systems. We have had a lot of contractors work on this house in the 25 years we have lived here. Our interaction and communication with Mission was the best we have ever had with a company. Choosing Mission was a great decision.