We had discovered unexpectedly that our previous laminate floor needed to be replaced, due to improper installation of our home's previous owner or their contractor. While we were removing the previous floor and treating mold, we had decided to begin getting quotes for a full replacement. Was considering taking on this job myself, however after the work of demo and mold treatment, decided to go with professionals. Floors For Living had excellent Angie's List ratings so I called and discussed our issue. We later visited the Friendswood location and picked out samples. The salesperson detailed their underlayments used, which included cork and "scuba" material. The salesperson came by our home a few days later, took measurements, and gave us a quote. The quote was for approx 1,100 sqft of laminate with cork and scuba underlayment, all inclusive of leveling, installation, quarter-round, etc plus a lifetime warranty. Even though the quote (minus various discounts and negotiation) was quite a bit higher than another we received, we decided to proceed due to the quality of the product and peace-of-mind around the previous mold issue. Came in a couple of days later, signed paperwork and made down payment. Was promised a call the next day to get scheduled, however did not hear back for a couple of more days. However, we were able to schedule the installation for a relatively short time-frame afterwards. The installers came during the day, and began installation while I was at work. All indications from my family who remained home during the installation was that the installers were professional, took care of our furniture, and were not disruptive. A little bit of dust, but not a big deal when we had bare, dusty floors the last 3 weeks. When I came home the first night, I was impressed how the floor had already looked and how well it was leveled. However, I noticed that night that no cork was anywhere to be seen. I stayed home the next day to spend time with the family, and help with the kids while we had limited access to our living space. During the day, I asked the installer why there was no cork to be found. He said that he never installs cork with laminate flooring, that it is not correct. He explained in fair detail, so I trusted in his expertise that there must have been a mistake in the sale. He did not seem phased or concerned with my inquiry and continued the job. I made an agenda item for myself to simply get credit for the material, and did not want to disrupt the job that was just about halfway complete. The job was completed a few days later (on schedule) and the floor looks fantastic. We've been living with it for a few days at this point and really enjoy the look and feel much more than our old floor. The installation was far more professional than I could have ever done on my own. However, things started to go downhill at this point. I called the office near the end of the job in order to resolve the issue with the missing cork, as it was getting close to time to turn in the rest of the payment. I requested credit for the cost of cork... however, this request seemed to puzzle the folks in the sales office. I was told (a few times) first that cork is not part of laminate installation, and there's no way I was charged for cork. At this point, of course, I am thoroughly confused... was the installation wrong, or was the sale wrong? Unfortunately, I had to continue pushing the issue, until they finally found my paperwork with "cork" all over it, and the error was attributed to the installer. At this point, was offered either A) a very small credit or B) the floor to be pulled and re-installed with cork. The sales office pushed for Option B, and I agreed if that's the only remedy we can both agree too (I'm still made somewhat whole). Was promised a call later that afternoon, however did not hear back. I ended up having to call the next week and now we have landed a day for re-installation (with the same installer as before, which is a bit worrisome). In the meantime, I was advised to hold the rest of the payment. This whole experience is what has driven an "Overall" grade of C while other components are A-B. My family is stressed after enduring weeks of displacement due to the unexpected floor demo, now more days of disputes, calls, and two floor installations had made everything much worse. I really do appreciate that they did offer to make things right in the end, and perhaps my view will change once the re-installation is complete. The re-installation will take place soon, however I wanted to get this out here while still fresh on my mind. Update: the owner has reached out to us very shortly after this review and really explained what actually went wrong here. We have cancelled the re-installation which we've both agreed is unnecessary, and have accepted a fair offer to make us whole for the cork. This is a weight off our shoulders, and it is very refreshing to see how responsive the owner is in resolving issues. As such, I have re-assigned our overall experience as a grade of B. The floor itself is hands-down an A, as well as the customer service with the owner.