In August 2011, this company installed a bamboo engineered wood floor in a large area of our home. I got rough estimates from four places by specifying the number of square feet and explaining roughly the layout of the rooms and hall. I then got formal bids from the companies with two lowest estimates. The lowest bid was 10% less than Flagship Floors. But, the salesman with the lowest bid didn't appear to understand wood floors. He was very friendly and tried to be helpful but I think he was a carpet salesman. He gave incorrect answers (I learned later) to a couple or three of my questions. Had I followed his advice the installation would not have looked as nice. I didn't have confidence in him. Whereas, the Flagship salesman had been a wood floor installer. He was very pleasant and clearly understood the process better than the low bidder. Thus I decided to pay a little more and chose Flagship. We've been very happy with the choice. We could not have asked for a more attentive and cooperative outfit. All during the installation they responded cheerfully to any requests or issues. After it was complete the salesman came by and tutored us on proper care of the floor. He suggested we live with it for a week or so to discover any and ldquo;issues.and rdquo; He then called to ask it there were any problems. Though we thought the installation was well done. There were a couple of issues. One quite minor and another though not a big deal (my wife wanted me to forget about it) nagged at me. The issue that nagged me, though a minor annoyance to us, required a substantial effort on their part to fix. If pushed, I'd have been reluctantly willing to live with -- without hesitation or reluctance they agreed to fix it. So, now that the floor is complete, it's perfect. We love it. And after such a positive experience, if we have any more floor work we'll be returning to Flagship Floors. P.S. Three of the four places I went to originally were friendly and two were helpful in understanding flooring (we'd never gotten wood flooring before). One was unhelpful to the point of rudeness. I managed to struggle an estimate out of them and they were double the price of my lowest estimate and meaningfully higher than the one just lower than them. They were quoting exactly the same flooring -- brand and model -- as the lowest bidder. This negative company was Roberts Carpets and Floors. I don't plan to have any dealings with them again. This has nothing to do with Flagship Floors, but here are my observations on buying wood floors. Buying one floor certainly doesn't make me an expert but here are some things I learned. You should not put a solid wood bamboo floor on concrete. Concrete absorbs moisture from below and the bamboo wicks the moisture into its veins causing it to warp and buckle. Probably the best way to install engineered bamboo is to glue it to the concrete. The other method is to install it over a pad. This is called and ldquo;floatingand rdquo; the floor. A few years ago floated floors made a hollow sound when walked on. I definitely didn't want this, but was told modern pads had largely overcome this problem, and our floor sounds solid when you walk on it. However, you must have a good installer who makes sure the floor is perfectly flat or this can still be a problem. To avoid this potential problem, companies want to glue them down, particularly if they don't have topnotch installers. Some floors are too uneven to do it at all. It was only after the carpets were removed that Flagship would say whether they'd be able to float our floor. So we had two bids from them, one for doing it each way. Glued floors cost more, but that wasn't a factor in our choice. If you glue the floor down it is very hard to remove. If you decide you've made a bad choice or want to change the floor later, it must be chipped up in tiny pieces -- time consuming and expensive. For this reason, and this reason only, we chose a floated floor. An advantage to floated floors is they're softer to walk on. You don't notice it when walking on them but, they give just a little. A friend who replaced carpet with glued down wood floors complained her ankles and lower legs ached for a few weeks until she adapted to them. With either method of installation, wood's hard and if you drop a breakable object, it's probably history. We were accustomed to this because much of the rest of our house has ceramic tile floors and they're completely unforgiving. Wood is more forgiving than ceramic tile and floated wood is yet more forgiving than glued down. Carpet, of course, is very forgiving. Wood floors are slicker than carpet. Our pup can run in place for 2-3 seconds when she tries to take off in a hurry. One issue with floated floors is they click or snap occasionally. Because, with the pad, a board can move a tiny amount relative to the adjacent board they sometimes make a click sound. I'd rather they not do this, but it's a minor issue, certainly not enough to choose glue down. No one's mentioned it and I may be the only one who's noticed it before I point it out. If it makes you feel better, the original basic nailed down wood floors make these kinds of movement noises, so you could tell your friends you have a real, nailed wood floor. ;-) When we chose wood floors we thought they would require less maintenance than carpet. Not so, they may require more. If you allow sand/grit to remain on wood floors it will grind the surface and ndash; grit has no effect on carpets. So, you have to clean wood floors more regularly. And about once a week you have to go over it with a cleaning elixir. Also, you have to put little felt pads on the bottom of all furniture legs to keep them from scarring the floor, and these pads have to be replaced with some regularity.