Houston Above Ground Pool Installation

Starlight Pools came out to install a large in-ground pool in the backyard of my home. The workers did a good job cleaning up when they were finished. I have had no problems with the workmanship since they built the pool. I am happy with the work that was done and I do not want to say the cost.

We contracted Doty Destruction for the demolition and removal of our in-ground pool, for which Roger and his crew did a fantastic job. While the entire job took less than 5-days, spanning a weekend, but the process went smoothly from start to finish. Having completely filled in the pool and laying down new grass, we highly recommend and thank them for a job well done.

The pool heat pump they installed in August 2014 developed a leak over time. I don't know whether the leak is from the heat pump itself of the connections they made to my filtration system. When I called in Dec 2015 to have them come service the unit, the owner informed me he could not support the equipment because the only qualified technician he had no longer worked there. He referred me to a large chain store. I give him credit for honesty but regret doing business with a small company that cannot support the equipment they installed a year and a half later.

My pool looks marvelous! I never had a pool before and I am really enjoying it. When Custom came to install the pool, they were the nicest people I ever met in my life. They had quite a lot to talk about, but I didn t mind. Everything is great and working properly. I do not have any complaints at all.

All of our communication with him were great. He is very professional. He was on time. He was great to talk to and to deal with.

We had renovations done in our rental home swimming pool and we had a pool built in our new home. The entire team provided excellent customer service and was very respectful. We love our new pool. I highly recommend this company. Two thumbs up!

I wanted a pool for a small space, for exercise, that matched the style of the house. I got exactly what I wanted very efficiently from the design by Rob through the project supervision by Jack. Nothing fazed this company (even torrential rains) because they stayed on top of the job moving it along until it was completed. Extremely professional yet staying personable while handling my questions and concerns (quickly I learned they had the situation under control - thank goodness!) The ultimate best part is with such efficiency the pool was ready for summer - the hardest I had to do was control my enthusiasm as I watched the pool appear stop action photography. Custom Pool Concepts redefines "competent contractor" as far as I'm concerned, now I have a yardstick to measure others by! Thanks for the positive experience !

Dig was on August 18 and Plaster was on September 27. The subs this company uses are all quality from the excavation, plumbing, stone, electrical and concrete crews. There were no delays and the contractor Ryan is available and professional. the designer or sales person Chris is great and has good follow up. There are several crews this company uses and a couple sales people, I can not speak for the others. If you use Richards use Chris Hinze and Ryan Reeves you will be happy with them. I was referred from a friend who used them to build their pool and have referred 2 of my friends who will probably be building early next year. There are the final touches still pending but we love our pool. I wish I could post a picture so you could see the quality. I highley recommend these guys. One more note this company has a lifetime warranty on the pool, equipment and decking as well. The owner also met with us and gives his direct contact information. The store staff are great and Jennifer and Alexis have gone out of there way to help with needs. Alexis is great with the chemicals and teaches a free pool school they have monthly as well.

We received bids from 6 different pool companies. The Cross Custom Pools bid was the best value and the pool design was also significantly better than any of the others we received. This is a small business and the owner is your single point of contact. She runs the whole job from design to personal supervision of the construction. She is very creative, has excellent ideas, is super conscientious, and very enjoyable to work with. She does quality construction in terms of beams, returns, pumps, etc. Her crews were also very good, and she provided regular on-site supervision. The pool came out beautifully.

This is the MOST dishonest company that I have ever dealt with on any service or product. . Liens filed filed against my home for unpaid sub-contractors No warranty documentation provided upon completion of pool Service ruined my plaster Major foundation issues with pool that will cost in excess of $30,000 to repair Refusal to honor warranty claims Belligerent engagement when trying to resolve issues Service person appeared to be meth user The owner is Mike Caruso, just in case he ever appears anywhere else in the industry.