I purchased the Angie list "$39 Plumbing Service Call". The service technician came at the requested time and provided detail information. It was the way to turn on the ignition button and it was resolved without any tools used. The problem was fixed. The following is what kept this from being rated a full "A" What I do have an issue was that they wanted to charged me over $100 for showing us how to turn on the ignition button. Again, no tools were used to fix this problem. They initially told me the "$39 Plumbing Service Call"is only for the service call to come out and additional labor was not covered. However, the fine print on the Angie list deal stated that it covers labor: "Deal covers labor only, materials not included". I would understand if this turn out to be a bigger job and a lot more labor\materials are needed. At the end, after a few phone calls, they didn't charge me the "additional labor" for showing us how to turn on the ignition button. They did fix the problem.