WOW. I am so impressed with this company. I had an isolated leak in my roof and had contacted Big Anchor Roofing and another company to see about getting the leak repaired. Small job, I know. I guess that's why I have yet to hear from the other company ( but hey, It's only been 4 days). Josh at Big Anchor returned my call within 5 minutes. I described my problem and we set up a time for someone to come out and take a look. Freddie arrived exactly at the designated time ( OMG , a company that realizes that my time might possibly be valuable). He was courteous, professional, and very personable. After identifying the cause of the leak he determined that he'd be able to repair the roof while he was there. The cost of the repair was very reasonable. I can't imagine how this experience could have been any better. This company is serious about service, I would not hesitate to recommend them.