Greensboro Keypad Lock Installation

Great service and responsiveness, showed up when they promised, and were neat, courteous and orderly. There was a problem with programming one of the keypads, but it was resolved within 1 day. System has worked as expected since.

The alarm protection provided by them makes us feel very safe and secure. We know from first-hand experience that they are highly responsive. They handled everything professionally. We also like that they provided us with a free keypad.

Overall, the project went well. We dealt with one sales person - one point of contact for questions and issues from beginning to end . . . very good. The presentation of the product and services was impressive. The price was a little steep but we got the whole kit and caboodle - not one opening to the house was left unprotected. We also got their internet access/notification package (awesome convenience) and cellular backup (great peace of mind). The system works as advertised and we have been very pleased with it. We've had it now for about 6 months. We did have two minor problems though. The first is that one of the garage door sensors was not installed properly and it scraped the garage ceiling when the garage door opened. This should have been tested and fixed before the installer left the premises. They did come back promptly to fix the issue. The second problem was that, in six months, I?ve had to replace my key fob twice due to malfunctions ? I think it was a battery connector problem inside the fob. My wife has had no problem with her key fob, however. The primary suggestion that I have for CPI Security, and the only issue that I have with the system, is that when my wife leaves for work at 6 am, if she arms the security system with her key fob as she is leaving the garage, the interior keypads beep for about 30 seconds before the system arms ? these beeps wake me. Your key fobs should be able to arm the system silently. Alternatively, she could arm the system from the downstairs keypad and, with a 30 second delay; she could jump in the car, open the garage door, back the car out and close the garage door before the alarms sounds. This would avoid the 30 seconds of beeps but she doesn?t want to be rushed every morning. So, I get to hear beeps. Sometimes I can go back to sleep and other times I can?t. This should be an easy fix CPI ! A tip for buying a security system. Be sure you put your keypad(s) in a location where you will typically be most of the time. We had one keypad installed at the bottom of the stairs where we enter the house from the basement. The other keypad was installed in the bedroom at the end of the hall. Well, if we are in the kitchen and want to open the back door to go to the deck and grill some hamburgers, I must either go to the bedroom at the end of the hall or to the bottom of the stairs at the basement to turn the alarm off. Alternatively, if I can find my keys, I could disarm the system with my key fob, I guess. In hindsight, I would probably put a keypad at the top of the stairs also - which would be near the kitchen. Thought this may help someone.

Excellent service, very prompt, and not pushy. I felt like they were looking out for my best interest, not giving me a sales pitch. They do not entice you with the $99 intro offers and then up charge you for the extras. The best part, there is no contract and is only $18.75 a month. The same service at ADT is $43 a month with a 3 YEAR contract. I invested quite a bit of time in researching a variety of Security systems. Carolina Alarm was the best I found hands down.

Worst experience with any company ever!!! "Customer Service Specialist" (Salesman) failed us every step of the way. His service and support was awful throughout the entire process. No follow through; zero customer service--just a whole lot of excuses and empty promises. Installation Tech was extremely unprofessional. He arrived 4 hours late, and spent most of the time at our house complaining about being over scheduled on installation jobs, as if the internal issues of ADT are the customers' problem. (Much of the rest of his time was spent standing on our back deck, talking on the phone making his plans for Saturday night.) Tech also failed with install: He didn't bring all the components we had purchased, he removed a deadbolt from our back door and installed a faulty keypad bolt that doesn't connect with the system--and cannot be locked or unlocked with the keys that came with it! Same tech was sent back to finish the job (after 5 days) and became belligerent when we pointed out that the keys didn't work in the lock he had installed. His response when I said the keys didn't fit the lock: "What do you mean the keys don't fit?!" Had to to tell him to leave our home as he started yelling that I was rude because I wanted the faulty lock replaced. Still waiting for installation to be completed--thinking about ditching ADT and contacting another security service. Surely there are security companies in the area that conduct themselves more professionally than the Winston-Salem ADT branch office. We totally regret using ADT.