We were remodeling a bathroom (my son was replacing vanity, faucet, toilet, floor,etc.) and the faucet in the tub needed to be replaced. Our house is 25 years old and when my son saw the type of new faucet and what was already installed he said we needed to call Jeff. We have used Jeff several times in the past, so I would not not use anyone but him. He could not get here until 5:00 the evening he came. He had to cut out a wall in order to have access to the plumbing. The old plumbing was put in inside two 2x4's, so he had to cut out sections of those. The new tub stopper was a twist and stop and not a flapper with a drain, so he had to remove the 25 year old drain to install the new system. He explained to me that in doing so that the "shoe" could drop and he would then have to cut a hole in the ceiling below to get access. He said it rarely happened, but he did want to make me aware before he moved forward. We told him to go ahead and try. He was successful and we had no doubts that he would not be. He was here for almost five hours and never took a break. He had to use a lot of new pipe, etc. Jeff is always courteous, efficient, and does excellent work. I would not use another plumber.