I contacted Bekins originally for a service call. My washing machine was making strange noises and had stopped agitating. I was able to get an appointment two days later. I was given the time of 12:00-6:00 and was told that the repair person would call before he came. At 12:30, I got a call. He showed up 5 minutes later. Turns out, I blew the transmission. I could have the transmission replaced, but it would probably cost more than a whole new machine. I had to pay for the service call ($65) but he gave me a certificate for a 10 year parts warranty if I ended up buying from them. He said they would price match and probably credit me for the repair. I went down to Bekins later that day. Nice showroom, bigger than it looks. Told them the story, looked at washing machines. Not a ton of brands to choose from, but enough and ones I've heard of. Some no frills, most had all the bells and whistles. I ended up picking a moderately priced one. I didn't go all around to the home stores to compare. I didn't have the time or energy. They could deliver it two days later. They set the delivery time at 4:30 and they showed up right on time. The delivery guys said that there was a small problem. The unit they had for me had a small dent in the front right at the bottom. I could either take delivery and they would knock off $50 or I could reschedule for another machine. They suggested I come out to the truck to take a look at it. It was a very small dent at the very bottom, hardly noticeable, so I went ahead and took it. They took the old one out and installed the new one under an hour. I am supposed to be getting my $50 credit in the mail from the manufacturer. I have this stated on the delivery reciept.