The re-grout job was absolutely horrible and left me with many regrets....it looked like a very unskilled person did the job. I was out of town the week they came to do the job. When I arrived home, I immediately called and talked to Joe Mosher, who was, to his credit, very quick to send James out to check the job out. James was horrified at the results and apologized for a bad job and said he would try to make it better.....he ended up spending 2 more full days re-doing everything. The end result was much better, but still not at the level I had hoped for....in addition, I was charged $236.00 for replacing 4 tiles, 2 of which James had broke himself. At this point I just wanted it all to be done. The story does not end.....the bathtub was not draining anymore and when my husband took apart some of the plumbing to the tub, it was nearly FULL of grout that had been washed down the drain! When I called to talk to Joe about this, he sent James out the next day. James worked on the drain for awhile, but it wasn't fixed....I ended up calling a plumber who completely replaced the drain pipes....I have yet to receive his bill. Joe and James are very friendly men, but I would never hire Grout Matters for another job. Incidentally, they have a new policy about old bathrooms with old hard grout like mine had....if they find the grout to be so hard they can hardly drill it out, they will stop the job....I wish they had stopped mine.