Dan and his team were hired to paint wood surfaces (trim, windows, garage door, etc.) on a brick house in the summer of 2017. After having exterior storm windows reglazed, work which was done by another company, Dan and his team were to paint the trim on those same windows. It was this part of the job which did not go well. It turned cold and there were some problems getting the windows finished. The work was finally completed, but the paint blistered/bubbled on the reglazed areas. The conclusion drawn was that the reglaze was not completely dry before being painted. Dan said he would come back this year (2018) and fix the windows. I notified Dan in the middle of May of 2018 to please put me on his list to fix the windows from the fall of 2017. In August, I told him the job needed to be done by the end of September. An appointment was made, though he failed to show up. Via email, he apologized and said that his day "was packed and time slipped by." More time went by. Another meeting was scheduled and he showed up three hours early for the appointment. In October, he said he wanted the issue "resolved asap." I believe another meeting was scheduled but did not happen, for reasons I cannot recall. It was in October that my patience began wearing very thin. It had now been five months that I had wanted this work finished. I felt that because my job was a carry-over from the previous fall, I thought it should have been attended to as soon as the weather permitted. Dan did not see it that way. I paid him nearly $7,000 for the total work done, and I wanted the windows done yesterday. Furthermore, the paint was chipping/failing in a couple of other places on the house. A few more emails were exchanged. I finally told Dan I wanted a refund of $1,000 because I wanted nothing more to do with him and his excuses. I felt the $1,000 was fair because I was going to have to have the windows reglazed again to the price of $400 and the work his guys had done on the windows was $600. He admitted he hadn't been great "at communicating" and said he was sorry my job was not "number 1," and on and on. I told him I had given him plenty of opportunity to correct the problem and now it was too late; I simply wanted a refund so I could get the work done next year. Time and time again, Dan kept requesting that we "meet" to discuss, etc., etc., etc. I told him we were NOT going to meet, that the refund amount was not unreasonable, that I was not going to negotiate anymore, and that I was done. He continued requesting a meeting and wondered why I was so angry. REALLY????? This went on for weeks. He finally offered $500 as a refund, with some interesting stipulations: the job was to be considered done, no further action would be needed, and there were to be "no reviews on any social media and online profiles/paid advertising." To say I was livid would be an understatement. I countered with $750, and he came back with stating he would be sending me three $200 visa gift cards. I think I screamed. I told him to forget it. He persisted a bit longer and mentioned he hoped we could come to "a fair conclusion." I ended up telling him to NEVER contact me again, something he finally accepted. In conclusion, there are obviously two sides to everything. My perspective was annoyance at having to have the windows redone and having to contact Dan repeatedly to try and make that happen. He had to have been too busy getting other bids for my job to have been put on the back burner, so to speak. It's all about the money. Then, there were delays, missed appointments, justifications, excuses, and rationalizations as to why my requesting a $1,000 refund was unreasonable. Dan must have come back with wanting us to "meet" five times after I said no. Yes, he was sorry. After awhile, the customer no longer cares. When he offered the gift cards, I had had my limit. I did not want gift cards! I wanted a refund check in the amount of $1,000. It never happened. As a person, Dan seemed nice enough. However, as a person in business, forget it.