The first thing I noticed about George was that, although he's one of the company owners, he answers the phone when you call. From my first conversation with him over the phone I was really impressed with him. He has a warm sincere personality, a gentle nature, and a keen sense of humor. He showed up to view review the job and patiently waited while we ate dinner, making measurements and notes, and making a point that we should not rush our dinner. George's quote came in slighly higher, but within 10% of previous quotes, however, he was much more thorough, the products he offered were better quality, and he gave you that sense of trust that he stands behind what he sells and the work he does. I had heard horror stories about fast talking general contractors with big TV ads that source all their work to fly by night subs, but George's guys did all this work themselves. He has a job foreman that is on top of all the details and shows up every day, usually more than once, and George himself was out a few times during the project. The workers found a layer of cedar shake under some of our shingles unexpectedly, which apparently take a lot more labor to remove and a special tool. The crew ran to a local hardware to get the tools they hadn't realized to pack, and work continued without a grumble, and no additional charges were added to our final bill. These folks are fast, the craftsmanship is outstanding, they clean up after themselves, and I could not believe how fast the project was finished! George is extremely conscientious and was very eager to be sure we were completely satisfied before he would accept payment for the job. He speaks very highly of his crews and with good reason. They appreciate him because he appreciates them. He understands the products he sells and won't handle anything that isn't proven out or covered by a really great warranty. (He also handles warranty claims directly, no "call the manufacturer" cop outs, plus his family's been in business for years, and they aren't going anywhere!) Since we were so impressed with the work he did last October, we called Montell back to quote a new deck, and new windows and patio door for a 3-season porch. Again, George had wonderful suggestions and quality products to offer. He could not find a stock door to fit our porch, so he had a custom door made and took the additional cost out of his margin. We were overwhelmed when the door showed up at how beautiful it looked! He even asked them to match the old oak of our entry door as closely as possible! Since we have an old farmhouse, the door did not exactly fit squarely into the opening left by the old, rotten door. George has a window and door specialist named Will that is an artist who has honed his craft. He rubbed his chin for a while figuring out how to put a square door into a quadrilateral opening and make it look good. He finished it out with wood and drywall inside and wrapped and finished the outside for a spectacular result! We were amazed, there's no other way to say it. They are all very, very talented guys. The two young men who built the deck, John and his apprentice were amazing to watch. The attention to details, the smoothing of joints, the fit and finish are top notch! 45 degree mitred corners are fit perfectly and sanded to a nearly seemless joint. The building inspector who showed up to approve the deck afterward was running his hands along it saying someone really taught those boys how to build! Plus they were so sweet and polite and cleaned up after themselves too. All George's guys are the kind you feel like inviting inside for supper, and you feel inclined to trust them with your most valuable physical possession; your home. On an additional side note, Montell had been running an advertised special that if you contracted a deck, they gave away a free smoker grill. We mentioned to George that our garage door needed replacement, so he offered to substitute the grill for a garage door! When they showed up with a 17' insulated, top quality garage door, we were totally stunned and happy with the deal! You really get the feeling these folks will go the extra mile to make you happy. They're lightning fast, exceptionally talented, show up on time, and clean up after themselves. Having hired good and bad contractors in the past, I can honestly say Montell blows them all away. They probably won't be the lowest quote you get, but you can rest assured you will get more than you pay for and save money and frustration in the end. I would recommend Montell to anyone and everyone I know. I was just telling a colleague of mine that if every business owner was like George, we wouldn't need a Better Business Bureau! We are still very much in love with our beautiful roof, siding, windows, doors, and deck and don't regret a single dime spent with Montell Construction.