Grand Rapids Hardwood Floor Installation

I WAS VERY IMPRESSED WITH THEIR SERVICES AND THEIR ABILITY TO GET THE WORK DONE SO QUICKLY. I WAS HAPPY WITH THE PRICE, TOO. THEY WERE VERY CLEAN AND EXPERIENCED. IT LOOKED LIKE THEIR MATERIALS AND TOOLS WERE OF HIGH QUALITY.

The experience was a good one. They were on time, prepared and got to work immediately. Their work was of high quality, and they did no damage to any of the baseboards. They finished the job when scheduled. No nonsense, just a good job.

He did a fantastic job. He ended up saving me a lot of money - he was more affordable than everyone else by $1,500. He was very meticulous. He also worked alone.

We went into this store on a recommendation at the end of December 2014. The owner was helpful in picking out samples, gave us some pricing (verbally), and let us take home some samples. She stated that she would call the following week to schedule an in-home appointment. Weeks went by. We called and were told she would call back. We went in to the store 2 more times for samples and each time were told she would contact us. When she did eventually make it out to our home (6 weeks later), the pricing and other information that she gave us at that time was completely different than when we originally spoke to her. The material and installation numbers she gave us at our home were much higher than 2 months previous (the scope of work did not change during that time). She said she would email a quote. We called and emailed several times the following week and never received an actual quote (or any response at all). We found someone else who was responsive and professional. The other staff in the store was helpful, but the owner just sort of flaked out on us.

Start to finish, Andy Lockwood is hands down the best in floor refinishing! After ripping up carpet throughout my home, I noticed that there was significant pet stain damage to the hardwood floors from a previous owner. I didn’t have much hope that the floors could be salvaged. I had an idea how I wanted the floors to look. Andy gave me his recommendation…which was not at all what I had originally planned for the floors. Andy’s idea exceeded my plan! The floors turned out beautifully, they are stunning. Andy is methodical and takes his time to do a thorough job. You will not be disappointed in choosing Andy from Rivertown Flooring to refinish or repair your hardwood flooring.

Andy came to our house to refinish our upstairs living space about 6 months ago and did a fantastic job. The original hardwood floors were in rough shape from previous owner's pet urine. By rough shape, I mean ROUGH shape. Andy sanded, filled, repaired, stained and the floors look beautiful! Would absolutely recommend.

I had contacted Jacobsen Remodeling when I was looking to put hardwood floors into my vacation home. Dwight Jacobsen returned my call promptly and was very generous with his time in talking through my project. Although he could have taken on the project and charged me a contractor's fee, he also suggested that the project was small enough that I didn't need to incur the extra fee. Dwight recommended that I call Just Floors, with whom he has done considerable work, and work directly with them. I really appreciated the fact that Dwight didn't try to "sell" me on using him as a contractor and his willingness to recommend Just Floors. When I have a larger project, I will definitely contact Jacobsen Remodeling.

After working with this company to select the appropriate materials and "recommended" installation of our new flooring, we scheduled the installation. The flooring was received and allowed to come to the required temperature and humidity (checked and postponed installation twice). Installation went well and the floor looked great. We controlled our temperature and humidity religiously to maintain the required conditions. Even so, within 1 - 2 months the floor began to shrink, enventally leaving gaps of 1 inch or more. We contacted Lumber Liquidators who were very slow to react and per their suggestion, we paid to have the floor relayed and left over boards used. The problem came back in a few weeks. After a long period of time, LLs finally sent someone to inspect. Of course the damage was done and their final report was the installation process, which was "recommended" by LLs was incorrect. They refuse to acknowledge any responsibility or respond to further inquiries (perhaps due to a class action lawsuit I found pertaining to this exact complaint). They cut us loose. I will never buy anything from them again and advise everyone I speak to not to do business with them.

Rated this in detail at time of service. Installer very professional. Assistant just learning the business. On time; on budget.

ACL did such a good job. One of the walls in the family room is brick and they cut the hardwood so precisely that it looks like it continues to run underneath the brick wall. They also took out the old bulky register covers and put sunken ones underneath the floor so it looks beautiful. They were here when they said they would be, they did what they said they would, and it turned out the way they said it would, There was one problem, a stain on the stairs, and they came back out and sanded it and fixed it for me.