I had a problem with a geothermal unit. The first company that was brought in botched the repair and when they were called back they were "incorrect" as to the source of the problem. Their solution was that I should get a whole new system for $11,000.00, from them of course. Fortunately I called Andrew Taft at Total Comfort Resources. Right from the start Andrew's diagnostics abilities kicked in and he felt that the problem was not what I had been told. He could have seized on the opportunity to sell me things I didn't need, like the other company, but instead he took the time to educate me as to what was wrong and more importantly what was right. He worked diligently to properly identify the problem and fix it with the demeanor of a true professional. Andrew will not settle for "good enough" ... he will make sure that the repair is perfect. When he lost a whole day's work because the parts supplier sent the wrong part that was his problem, not mine. He saw that the system was not set up properly after the other company worked on it, and he worked to see that it was adjusted properly to bring me the best performance that I could get. He saw that the first company had overcharge the system with coolant and he set it up properly as well. Andrew Taft and Total Comfort Resources are the best friend anybody could have if they need any type of heating or cooling work done. Professionalism, fairness and skill are the hallmarks for this outstanding company. I'll never deal with anyone else!