First off, I have been a 10 year customer of Roto Rooter off Clay Ave. I have had several projects done, including having a backwater valve installed, having my basement bathroom plumbing reconstructed, having a garbage disposal installed, and even having their water restoration take care of an issue on our main floor half bath. On Monday September 14th, 2020 we had Steve out to replace two faucets in our upstairs bathroom. He did not hook up the plumbing properly underneath the sink, which caused water damage to the bottom part of the bathroom vanity. We noticed the problem two days later, and luckily caught it in time before the damage would have been extensive and leaked to the lower level of the house. We noticed the damage on Wednesday evening when the bathroom floor was soaking wet. I ended up drying the area with a fan myself, but the wood on the bottom of the vanity was warped and ruined. Steve came back out on Friday morning [4 days later] and fixed the issue. He was very professional and apologized for the inconvenience. I told him that this was a negligence issue and that Roto Rooter should pay to either fix the vanity or replace the existing one. Now here comes the fun part. First off, the company agreed to take care of the issue for free. They determined that they could just replace all of the shelving on the bottom part of the vanity, which we said was totally fine. However, they had 3 separate employees out to look at the problem - first Dylan, then Dave, and finally Brandon, over the period of several weeks. The issue is that all anyone ever did was “look at it”, but no action was ever taken. The last guy, Brandon, even said it would only take him an hour or so to fix it. Between the time period of 9/16 - 11/6, I called the office and talked to the receptionist 8 different times, emailed four times, and each time was blown off like I was an inconvenience, and got a different excuse for why the problem hadn’t been fixed each time. Someone was always sick, or they were too busy, or their schedules were too full, which was just a series of lame excuses. If they really wanted to fix the problem, they would have. Instead of Roto Rooter owning the issue, I had to be the one to follow up with them every single time. I last called on November 6, and again spoke to Brittany the receptionist. She said they would be in touch and that “they haven’t forgotten about me”. This was the last time I ever heard from them, and was the last time that I was going to follow up regarding the problem. Despite being a customer for the past 10 years, I can no longer in good conscience recommend using this company’s services. They are unethical and have treated a long time customer very poorly. Despite promising to fix the problem that they caused, they have failed miserably. The vanity is still in need of repair nearly 3.5 months later, and I am going to just hire someone else to properly take care of it. Going forward I am using another company for my plumbing services, and I strongly recommend that you do the same.