Matching on Angi
We originally got the estimate for the work the end of May, at which time they told us the schedule for job start was about mid June. We gave them a 1/3 of the bill down payment. We were told they would call us when we were closer to job time so we could pull a permit from the city of Kentwood. Around the end of June they said we could get the permit. When we went to buy the permit, they were not registered in Kentwood. The company told us they would get reregistered and let us know when that was completed. A little over a week later we went down to pull the permit. At that time they told us we were on the schedule for the end of July. The end of July came and went. We were told that due to weather they were a little behind but would be on the schedule in the next week. The first week of August past without a peep. I spoke with the rep who assured me the job would be done soon. We were assured that the job would start August 10 or 11. The rep stated he would call me when he had the specific day. On August 10 the job was not started. I contacted the rep again and was told they would assuredly be here August 12. I returned home at 4:30 PM on the 12th to see that nothing had been started. I left a message for the rep and then decided to call the CEO. The CEO answered on the first ring and told me he had no idea what was going on because he wasn't in charge of our job. He tried to blow me off, but I insisted he hear about the unsatisfactory communication and non service we had received thus far. One hour later the crew arrived. I was a little afraid we would be in for a poor job. I was pleasantly surprised how well our job was done. The workers did an amazing job. They cleaned up everything before they left. The new driveway and sidewalk are beautiful! If you can get past all the communication issues of the sales and supervisory staff, you will find that the work crew is the star in this company.