When the service is so good - the comments are simple. We are home-fixing novices. Frankly, we have very, very little home "repair" skills. Dwight listened to exactly what we wanted, and made all of the right suggestions to help us get from start to finish. He was always on-time, professional, kind, and supportive (a home renovation project can be so stressful!) I think I was most impressed by his follow-up. When the job was done, he still checked back a few days later to see how we were feeling about the work. About a week after the floor was in - we noticed a gap in one of the floor caps (those plastic things between your kitchen cabinets and floors). We called. He was at our house within the hour. Within 24 hours, it was fixed. That's how I would describe Jacobsen Remodeling - "Problem-solvers." I truly believe that you get what you pay for and our service was worth every penny. Update: a few weeks after the job was complete - we contacted the provider regarding problems with the toe kick in our kitchen. they came out and fixed it. But the same problem emerged again - this time, no response and no solution. We have about a 1/2 inchgap where all the connections are between pieces for our toe kick. The rest of the job looks great - but it looks like this will cost us about $400 to repair through another service, and that's a bummer.