He just came in today, so I can't tell you if it's great but I think it has been. We belong to a maintenance club that you call and then they call and set someone to come out. You pay yearly for it and if anything happens to your air conditioning, your heat, your stove, your refrigerator or anything. It's expensive but our house is older so we thought it would be smart. This is who they sent out, I didn't pick them the maintenance company sent them out. I don't know what the company really charges because I pay the maintenance company who pays them. We have a $65 deductible. If he stays 10 hours it's $65, if he stays 2 minutes it's $65 and if they have to buy me a new dishwasher it's $65. It's a different set up. We also pay about $400 a year so when anything goes wrong you have to remember to call the maintenance or your amount you pay is not worth it. The price was great because I think a plumber is about $120. I have no idea what SNL charges. The quality was great. I called on a Friday and he was here on a Monday. They were clean, neat and fast. They were also honest.