Can't say enough positive things about this experience. Great customer service before and after, pleasant and accommodating crew, excellent skilled work, quality product, superior job site service, high level of integrity. The details: The original estimate was higher than we anticipated (not knowing anything about the cost of this kind of work) so we decided to put the installation off for six months. Owner Rick contacted us to negotiate lower price on sooner schedule, bringing the original estimate down by more than $1,000. We handed over our deposit in November for work to commence in February. Within a few days, I had a dental emergency and needed to spend the deposit money. Their finance department agreed to hold the deposit check for two weeks so I could get that done. Greatly appreciated. Communication between then and work days was excellent, though the scheduler did attempt to get the work set up a month sooner than we wanted. Probably just a miscommuniction, because when we said we'd prefer to wait, it was no problem. Materials were delivered as scheduled on a Friday. The delivery guy was timely, polite and efficient. The color choices and detailing were exactly what I'd ordered. Two-man crew Raoul and William showed up on Monday morning and immediately got to work. They spoke with me about what they were planning, confirmed a few details, and made sure we were all on the same page. They moved my iron patio table out of the way and made sure my property was respected throughout the process. They made sure my back gate was secured so when the dogs inevitably snuck out of the house, they couldn't escape. Because it was technically a holiday, I was home all day. I never heard any inappropriate or offensive language, something that often comes with laborers. In fact, they played KLOVE Christian radio (at a reasonable volume) all day. I was particularly impressed by the setting they constructed for the existing patio light. When Rick told me they would run a wire off the light on the wall, I was expecting to get a wire, maybe inside some conduit. Instead, lead worker Raoul built a setting that makes it look like the light was always mounted that way. Beautiful. They asked permission to leave their equipment overnight and tidied up the yard before they left, making sure nothing was left where dogs might get at it. The next morning with the full sun now shining on the mostly-installed cover, Raoul noticed a (very) slight color variation between two of the panels due to sun fade. I certainly hadn't noticed it. He told me he was going to replace the faded panel that day. They could have said nothing and I'd have likely never noticed. You can't pay enough for that kind of integrity. By mid-day the job was finished, and it was wonderful. I arrived back home to find my yard almost as clean as it had been before they arrived (can't do anything about sawdust on grass) with no trace of plastic wrapping or other debris. Even my patio set was back in place. The patio cover is beautiful. I keep looking out the window at it and turning the light on and off. :-) Definitely recommend Rick and his team for renovations and installations. We've got them on our list for a major renovation we're planning in a few years.