From the time I first called Tom Macedo, the owner of Valley Hardwood Flooring, he and his salesman Bob McCarthy were attentive, informative, and gave me confidence in his company. They let us know some things we could do to save some money and gave us a choice as to what they would do versus what we could do to save costs. They gave us an estimate, and had to revise it due to some damage needing repair which was not initially apparent. They never exceeded that final estimate. They were responsive, prompt, and did what they said they would do when they said they would do it. This is the unfortunately lost art of doing business. We had our 50 year old hardwood floors sanded and finished (after my son and I pulled out wall to wall carpet which had covered the living room, bedrooms, and hallway hardwood flooring). What an amazing transformation of the look of our home. The floors look beautiful. We also had VHF install 4 1/4" baseboard at the same time. The combination of new baseboard with the refinished floors was beautiful and so worth it (included in the cost above). We are totally satisfied with their job. Tom and Bob are a pleasure to work with and my wife and I highly recommend Valley Hardwood Flooring if you need hardwood floors refinished. We will consider VHF for new installation of hardwood flooring in our kitchen/dining area this coming year when we plan to do our kitchen remodel.