Our contact at Paragon was initially very polite, friendly, and responsive. Overall we ended up with an extremely nice looking counter-top at a fair price. However, we were not happy with the actual installation. The team who measured and then installed the product did not appear to be as competent/confident as we expected; there were not enough people on the install team to handle the heavy, large slabs of granite and as a result there were a couple of times during installation that we were concerned they were going to damage our new cabinets. The biggest problem, however, was that they installed our under-mount sink, and when we got ready to hook up plumbing we discovered that the framework had broken, the sink was falling out, and a section of the sink rim had been bent because of the faulty installation. Additionally, we found that no adhesive had been applied between the back edges of the sink and the marble countertop - which means we would have had water leaks. The builders (not Paragon) who built my kitchen removed the sink, repaired the framework, and reinstalled the sink. My biggest complaint is the lackluster response I received when I called to report the problems to Paragon. My call was initially received courteously. I wasn't asking for a decrease in my payment or any other remuneration; I explained that I just thought they would want to know the install did not meet my expectations. I received a phone call several days later from Paragon to ask how I was going to pay the remainder of the bill (otherwise I don't think they would have responded at all). In the course of the conversation, the caller said that she had talked to the install team, and that her assessment was that the error was due to some fault in our construction. She stated that the installers talked to my builder about it prior to installing the sink. That conversation never took place. Essentially I was told and quot;this was your fault, we did nothing wrongand quot;. She didn't address the issue of failing to caulk the sink. I was very disappointed in this response to my complaint, and their failure to accept any responsibility. Since we had already made the corrections, I would have been satisfied with an and quot;I'm sorry this happenedand quot; or and quot;The problems have been reviewed in an effort to avoid similar problems in the futureand quot;. We will not be using Paragon for any further remodeling projects.