To start with, Roger actually answers his phone and if he's in the middle of another job he takes your number and calls you back. I needed several changes made to electrical services and after hearing me out, Roger suggested that we make an appointment to intall the light fixture in the bathroom and that he would look at the actual location in the laundry room and give me a firm estimate for that job and I could decide whether I wanted him to proceed. Roger arrived for the appoointment right on time, he was and is pleasant and professional and ready to proceed with the job. He removed the old bathroom light fixture, cleaned the mirror, and then installed my new light fixture and the bulbs and showed me the result. It was beautiful - such an improvement. The old light didn't always turn on immediately but the new one is working perfectly. Roger checked the electric service in the laundry room and suggested a new location for the plug and gave me an estimate. I approved it and Roger proceeded to move the service to its new location and install the plug. The really great thing was that Roger also suggested that I might like an electrical outlet installed on the garage wall directly behind the new laundry room plug. That was a great idea because my work table is against that wall and I've always had to use an extension cord while working on projects. Now I have power right where I need it every time I'm working on a project. Roger has been doing electric projects for me for 15 years. He's fixed mystery switches that didn't work, moved electrical outlets and replaced half a dozen lighting fixtures. I have always been pleased with his work and I depend on his opinion about what will work well, where. He knows a lot about lighting systems and is pleasant about giving you his opinion without trying to steer you toward one thing or another. He listens and then he does what I want.