Fort Worth Thermostat Installation

Actually, it wasn't that great. The thermostat was not cooling to the temperature it was set at. So he came out and looked at it. He said that the thermostat was broken. He replaced the thermostat. It's still having the same problem with the new thermostat that he put in.

The serviceman checked the heater and thermostat and determined that the thermostat was bad. He offered to replace it with a new one or suggested that I could do it myself with a cheaper thermostat from a home improvement store. The serviceman even showed me what to do once I decided to replace it myself.

There were no troubles with scheduling and they arrived on time. They came in and cleaned the sensor that needed to be cleaned. That was reason that my heating unit was not working properly. The technician had suggested that we may want to have new thermostats installed at a later time. Everything went well! I have had them come back out to adjust my thermostat. The heat would kick on, run for a bit, kick off, and then kick back on. He explained that the thermostat is located closest to the front of the house and the thermostat was basing its reading from that part of the house instead of being located in the center. The technician who came out explained that since the thermostat was not in the center of our house, it would not take care of the issue. I appreciated that he was honest and did not try to sell us new thermostats that would not solve the problem.

After they had performed the service, we started having issues with the Thermostat. I naturally thought it was related to the Service that they had done. When the Technician came out to look at the thermostat issues, he took the time to explain the details of the upgrade that they had done and how all of the controls with the Thermostat worked, and how the issues were not related. It took them several attempts to fix the root cause of the issue, which was actually fixed by replacing the thermostat. Every time that they came out to work on the thermostat, it was obvious that the technician had been well trained by the manufacture or had been in contact with them between calls. We also dealt with the same technician, and they were able to schedule around our busy schedule, and always showed up on time. Despite the thermostat issues, it was a very pleasant process of working through the issue and getting it resolved.

Thermostat went out during snow and extreme cold snap. Tony came out same day and replaced, and upgraded my thermostat in less than an hour. Excellent Job!

I installed a thermostat this winter and didn't think about checking to see if the AC worked with the new install. In February, when it got into the upper 70's for a couple of days, I switched the thermostat to AC mode and the condenser fan wouldn't kick in. Concerned that it was my wiring at the thermostat, I placed a service call to Air Patrol. They came out on a Saturday, which saved a day off work for me. The technician (Todd) arrived and determined that I had wired the thermostat correctly, but the wiring at the blower in the attic was wired incorrectly. He resolved the issue within an hour. I will do business with Air Patrol again....

Very knowledgeable technician. Explained the thermostat and the system in great detail and demonstrated the advanced setup mode of the thermostat. Answered all questions. Performed gas level check on system and several maintenance tasks. Completely satisfied. Great job.

David Cummins was punctual and professional, as always. He is a great employee and an asset to Spencer Air.

Patrick diagnosed problem with plugged up drain line tripping level switch. Cleaned out drain & pan, treated. Problem solved. Super job!

Took only a few minutes to install. Unfortunately the service guys did not believe me that it was the thermostat and spent more than an hour checking my AC - I had my regular checkup service less than 6 weeks ago. They wanted to charge over $500 to install a replacement thermostat - I checked several online places that see AC parts and the thermostat in question retails for $81. I felt ripped off. They didn't have the new replacement unit so installed a used one that cost me $200 for the thermostat and their installation. In the process they told me I needed to replace something else that another AC company said was perfectly fine only a few months ago. My AC unit is only 6 years old and under a comprehensive warranty for parts and labor for 10 years. They seemed to lose interest at that point. They once replaced an AC vent grill and I got charged almost $300 for that. The vent was listed for around $35 retail online and they took only 10 minutes to remove and install the new vent. Baker Brothers do have good service I just don't care for their business practices of overcharging for services rendered even when one has their "family plan" that is supposed to discount service costs.