We recently contacted Benjamin Franklin to help with connecting an existing gas line to our warehouse. Larry was sent out to review our requirements and perform a pressure test to check for leaks. Despite the weather conditions, he readily went up on our roof and checked everything out, locating three leaks. The repairs were made quickly and once the gas company came out to turn on the gas service, Larry even came out on a Saturday afternoon to check the system and make sure everything was working properly. He was very professional throughout the whole process and always kept us informed. We couldn't be happier with the service we received or say enough good things about Larry and his customer service. Top notch
- Molly B....
2 workers sent to locate and repair gas leak at hot water heater tank. Replaced old valve fitting and left. Detected gas smell next day/s and called again. Mr Benton came out himself and located gas leak in flexible supply hose to tank. He went to local hardware store and bought a replacement, as he did not have one on his truck. Our friends had used Benton before. Mr Benton came out to prepare estimate for a whole-house conversion from galvanized to PEX, before the gas leak. It took a while to get the estimate from him, a couple of weeks, and it took a while to receive a bill
- Sarah G....
FISCHER & BOONE PLUMBING CO INC
We are doing a major remodel and our contractors plumber told us we had 10 gas leaks and offered to fix them for 1,500. We did the math and decided that plumbers generally don't make 500 an hour. So we shopped around and found these guys. They found 1 gas leak. They repaired it. Pulled a permit. Inspector came out and signed off on their work but red tagged us for our contractors plumber installing the wrong size gas line for our 6 burner cooktop. Contractors plumber came out to replace pipe. Fischer and Boone came back to check for leaks before getting the inspector back out and our replaced right size pipes now had a leak. Fischer and Boone repaired that too. This process involved them coming out several times to pressurize the line. Turn gas off. Turn it back on. Very professional. More than fair. For 350 vs the 1,500 quoted by our contractor. We have had so many lousy people working for us during this remodel. Finding this company was such a relief. They're honest, prompt, professional, responsive and do an excellent job. We're customers for life
- Troy A....
Riddell Plumbing, Inc.
The company was quick to respond and stayed until the job was completed. I felt like they really cared that I was going to be able to be warm and have the heater working. Professional, caring individuals.
- Betty B....
Atlas Plumbing Company
On Tuesday morning, the gas company shut off the gas supply to my home due to a leak near my meter. I used the gas company’s dealer referral website to find Atlas Plumbing and called them immediately. I explained the situation to the receptionist, and a plumber was at my home in less than an hour. Prior to performing any work, the plumber did an excellent job of explaining the process and setting my expectations. After repairing the leak at the meter, he performed a pressure test, which indicated that there was another leak in either my backyard or home. The plumber approached the situation methodically and isolated the backyard gas line, which was free of any leaks. After an initial assessment of the inside of my home, he formulated a plan, gave me a rough estimate of the cost, and called the office to request a formal proposal, which was delivered to me via email in less than an hour while the plumber was at lunch. I called to accept the proposal, and the plumber returned to my home, located the line with the leak in less time than originally proposed, and replaced it with a new one. He then called the city to schedule an inspection. On Wednesday morning, the city inspector approved the repairs, and by 3 p.m. the gas company restored my gas service. And because the leak in my home took less time to find and repair than anticipated, Atlas invoiced me for considerably less than the amount I agreed to in the proposal. If you’re looking for a plumbing company that is competent, professional, friendly, and fair, I highly recommend Atlas Plumbing
- Mark N....
Tempo Mechanical Services Inc
Got the work done, but buyer beware re: high costs and cust.service issues. We determined we had a gas leak on a Saturday less than two weeks after the massive cold front that recently hit Texas, so plumbers are in short supply. We knew it would cost more to have a plumber come last minute and were prepared for an emergency callout price point. The tech was able to come out quickly (thank you for that) and told us it would be 1100.00 to find the leak. The tech spent about 45 minutes at the house and located a small leak at the gas connection for our stove. Fixed that, installed a pressure gauge on our gas line, and told us he'd be back Monday morning to check- if the pressure holds, no additional leaks are present and we can get the city to pass us off so Atmos can reconnect the line. We pay the bill, which landed at 1307.00 with taxes/service charges. Monday rolls around, no sign of anybody. Spouse calls Tempo who has NO record of a Monday appt so supervisor is contacted and says tech will be out immediately. Two techs show, and as the line has not maintained pressure, they look for additional leaks. They tighten/bolster connections where the gas line hits the property and also where the line enters the house. They wait about an hour to ensure line is not losing pressure, then leave confirming the city has been contacted for same day check. For these services (tightening/reinforcing two exterior above ground pipes), they charge an additional 796.00. This was surprising as we thought the 1300 we already paid included this final check/visit. City never shows, we call city utilities office at close of day Monday, the city says they were never informed of the check. City inspector is notified and he comes out and passes us off. He inspects the work done and all looks good but he was visibly startled at our total bill and confirmed city never got the request to check the line. So, all's well that ends well- but we spent 2103.00 for about three hours' of time/service. No major repairs were done - the gas connector for the stove was replaced, and two pipes were tightened or fit was improved. We contacted a separate large master plumbing company afterwards and asked what they would charge for this exact work/time (without disclosing what we had just paid). They said 650.00 for the first hour and 150/hr for each hour after that. That gets us closer to the 1300 we paid initially, and which I think would have been reasonable given the weekend call out and the skill level required to ensure gas safety. We are more than happy to pay fair prices and truly appreciate the expertise required but this felt a little like gouging, especially given the lack of effective follow up (the missing Monday appt and the city not receiving the request for check). Totally understand plumbers are working insane hours right now and appreciate the fact that they got us back online but 2100.00 for the services rendered is really hard to justify
- Mark L....
Albs Brothers Plumbing
Work was done professionally and in a timely manner. The technicians were very informative. They kept me updated every step of the way. Very reasonable prices without cutting corners. They handled the permits and the inspection.
- Chris C....
AugerPros Plumbing and Drain LLC
Chance was early and did great at helping with our utilitie location. We will definitely be using this company again for future needs!
- Stacy T....
Air Patrol Air Conditioning
The technician diagnosed one fireplace to have a broken gas line. He said I would need to hire a plumber to repair the line. I did hire a plumber who found that the gas line was fine; all that was necessary was to purchase a longer key to turn on the gas.
- Karen F....
Ace Repair Plumbing
All work was done quickly and he was very thorough. Quality of repipe was great. Have already used them twice more for quotes and pipe replacement.
- Carol K....
Atlas Plumbing Company
Atlas was very upfront with potential expense to do this job. I wanted to run a gas line to hook up my grill too. After discussion I determined that it would be cheaper to buy a new propane grill. Sonny was very helpful and gave me good information. I would trust this plumber with other jobs in the future
- Kirk B....
Atlas Plumbing Company
Was great. They helped on very short notice as we had a leak that shut us down without much warning, but the leak location and age of piping made replacement the only option. Owner came out personally to inspect and talk to us. Loved the crews he had on the job.
- Vera C....
Baker Brothers Plumbing, Air & Electric
The company was appropriate and the plumber who came out was appropriate and professional. He did a thorough job of inspecting and making recommendations.
- Jason F....
Baker Brothers Plumbing, Air & Electric
They showed up on time to do the work. I only waited two days for them to come out and do the work. They called before they came over and did the work. They cleaned up everything before they left.
- Eric H....
Advanced Plumbing Solutions
Advanced plumbing was the third plumbing company to come out to fix our gas line to spa. They were able to figure out the problem and quickly fix it. They even called to see if we had received our new spa heater yet.
The old gas line had been slowly leaking for a few years under the patio. After a good rain there was no evidence of a leak but if it was dry for a few weeks there was the slight smell of gas. The big problem was the very large brick over concrete patio. Their solution was to run the new line across the back yard and under a sidewalk not having to damage the patio. After installation and pressure testing the main house passed but the garage apartment didn't. A small leak was discovered where the gas line entered the building and was repaired. I thought it expensive but no doubt worth it
My husband believed he had smelled a very mild whiff of gas in our attic and in the backyard a few times that did go away quickly. We decided to call our regular plumber to have the line checked. They were booked for several days, but they gave us a reference to call Casey Mitchell, owner of A2Z Atomic Plumbing. I called and spoke with Casey, and he promised to call me back within an hour to see how he could fit us into their schedule for the day. True to his word, Casey did call back and told me that he could work us in and would be there in about 90 minutes. Casey and his assistant Dillon arrived just as promised and began their diagnostic procedure. They first checked all gas line connections at the pipe joints in the attic by spraying on soapy water, trying to smell anything as well. They did the same thing outside at the house intake pipe and meter. Since they did not smell anything or see any bubbling results to the soapy water, Casey thought we might be getting some gas from a neighbor. So they also tested the soapy water on at least four of the meters of nearby neighbors. Casey did not see or smell any leaks, but suggested the smell could be from a neighbor's gas service a few houses farther away or could be a decomposing animal in the vicinity. The gas smell could be getting pulled into the attic at the vents depending on the wind. He could do a pressure check on the line, but felt it was not justified at this point. He told us to keep a watch on it. If it the smell got stronger or more frequent, to call him to perform this test. Casey was very friendly, easy to talk to, and extremely thorough and knowledgeable, as was Dillon also. Even though Casey worked us in their schedule, they did not act rushed and spent a great deal of time with us. Casey repeatedly try to assure me that he felt everything was fine and to not worry about anything being dangerously wrong at this point. At first Casey would not take any kind of payment, but we insisted he charge us for his quick response and detailed check of the gas line. Casey then agreed to charge us a flat trip fee of $80. We will definitely call Casey of A2Z Atomic Plumbing for any future plumbing needs
The people who came out were professional, especially Joe Vickery who did all the testing. Prompt, courteous, willing to discuss the problems in detail. We had the leak test ($175) done before the foundation work and found we had a leak. Also had the gas line test ($450?) done on the first visit to save on the hassle of multiple appointments. This was all at my own expense, as sometimes you can find a leak that is causing the foundation problems, and sometimes your insurance will pay for part of the repairs if caused by the leak. After careful consideration of the facts, and discussion with the owner of On-Call and my foundation repair company, I decided to not to try and use insurance, as I was convinced the chances of getting anything were slim, and would also take a long time to work out, and I wanted this done ASAP. We went ahead with the foundation repair, and afterward, had the plumbers came out to do another test at the foundation companies expense- it was built into the contract. Now the leak was worse. Had to have the plumbers come do an isolation test at our expense - about $500.00- and took most of the day. Found the problem was not where I suspected on an exterior wall where the foundation had sunk quite a bit, but rather was in the interior of the house at the washer drain. Looking back, I now realize this could have contributed to the foundation problem, making the center of the house heave up , or at least not settle with the rest of the house due to drought. Still, I can imagine an independant engineer hired from the insurance company would not likely have ruled in my favor. I'm not hung up on it. Moving forward, we had them come do the repairs ($2450 as I recall), which required jackhammering the foundation in the interior of the home where the utility closet is, and digging to get to the broken coupling about 3' down. It was a fairly large hole! I watched them make the repair, and fill the hole, and replace the concrete. they did an excellent job. Next was another static leak test on the sewer line (included) and all was A-OK. I'm torn on rating the pricing. this was expensive and this is not a discount plumber. their prices are in line with others I spoke with. However, the job as done right, no guesswork, no re-work, no additional charges over what was quoted and excellent communication! That said, it was a lot of money, and nobody wants to be out a lot of money. but I'll go ahead and give an "A" on price based on the overall job and how well it went with them, with zero hassle
The company new guy showed up on time. Was unfamiliar with what had to be done & didn't want to try something that may worsen the situation. (No problem. If U don't know, U don't know. Appreciate the honesty). W/out requesting it, business owner called & said another guy in the area would come by. He quickly got door hung evenly. He adjusted, adjusted some more, tried this, tried that (he didn't give up. He should have been a US Marine). He finally got it to latch & lock so that it would take a lot of effort to open it. It all looks good, works good (& I can be hard to please). I think it will operate well for a long time. He even put a few nails in some wood trim that was coming loose. Good price ($147). Both nice guys. Both guys spoke well of the owner & company. Will definitely consider using again. Good job! Semper fi. USMC retired
HE DID A WONDERFUL JOB. HE WAS VERY RESPONSIVE AND PROMPT AND DID A GREAT JOB OF REDOING THE PIPING UNDER THE SINK. HIS OFFICE STAFF (WIFE)WAS EXTREMELY HELPFUL AND I WOULD HIGHLY RECOMMEND THIS COMPANY FOR ALL YOUR PLUMBING NEEDS. HIS PRICE IS LOWER THAN THE OTHERS I GOT QUOTES FROM.
The owner, Gary Clark, responded quicky to may call of a backup toilet on the day after Christmas. It took him a while to find the clean out pipe in the yard because it had been covered with landscaping material. He did find and successfully cleared the line from the house to the street. I had previously found roots in a line coming off the guest bathroom and he was able to clear that line as well. He pointed out some water leaking through faulty toilet flappers and replaced. Capped an old gas line that was a potential hazard. Mr. Clark was professional, courteous, and careful to clean and put back everything in order when finished. I would use him again and wouldn't hesitate to recommend him for similar jobs
Charlie's Plumbing gave us the best bid and kept to their word. The replaced the old line, refilled the trench and cemented the pavement that got torn up because of the installation of the new line. Great job!
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Watermark made an appointment and arrived on time. They identified the problem and helped solve the problem and handle getting the permits. The job was completed on time and Watermark made sure everything was repaired.