Fort Worth Range Hood Installation

I?ve given this review a lot of careful consideration before posting as I know Jay has a number of high ratings, but ultimately decided that I did not want anyone to go through the same experience we did. Jay came out to give us a quote on three different projects: (i) removing an old range hood and installing a new one; (ii) installing crown molding in a few rooms; and (iii) and building an outdoor TV cabinet for enclosing a flat screen TV. On the crown molding, he gave me a quote based on the number of hours he expected for it to take. The quote was almost $500 more than a previous quote we received for labor associated with installing crown molding. When he quoted me on the range hood, he gave me a fixed amount, and I specifically noted that the range hood was a fixed amount instead of an hourly charge like the crown molding. He confirmed that that was correct. While discussing the work associated with the range hood during the estimate, I noted that my husband was very tall and that we wanted the range hood to be hung higher than our last one. At that point, Jay said that he could always modify the range hood shaft by cutting it if that was necessary to get it to the desired height. Knowing that this was a requirement of the job, Jay still quoted us a fixed amount. We decided to hire him for the range hood project and the outdoor cabinet TV. He came over two days later to do the project. We again went over the requirements, and he began working. After removing the old hood, he consulted me because it looked like the new range hood was going to hang lower than the older one. At that point, he again suggested that he could cut the shaft to make it hang higher. I then called my husband through Google Hangouts to consult with him on the height (and so that I could show him the pieces that Jay planned to cut). We discussed the height with Jay for maybe 10 minutes. After we hung up, Jay proceeded to mark measurements for the height, which were incorrect and inconsistent with what we had decided. I had to explain to him again and actually mark on the metal where the cut should be (because his measurements, which he did multiple times, were all incorrect). I even had to draw the hood on a piece of paper to ensure that he hung it correctly. A little while later, my husband stopped by during his lunch break, and while there, he had to actually screw in the range hood because Jay was struggling to lift it up (I have no idea how he would have hung this if my husband had not stopped by as he had previously mentioned trying to hoist it up with a wire coat hanger using a pillow underneath it, both of which made me very nervous for a new range hood). When Jay finished, he called me downstairs and immediately began talking about how hard this project was (even though he was fully aware of the requirements when he gave us the estimate). He himself said that he did not do a good job of caulking the seam where the range hood met the ceiling. In fact, it was quite an awful job of caulking ? it was smeared on the hood and gaps were left open. He then proceeded to charge us 66% more than he quoted us. I was shocked by this but had no choice but to write him a check. I could understand a small difference in price from the quote, but nothing that large, especially given the poor work quality. After I gave him the check, he mumbled something about not knowing where a broom was to clean up. He left our kitchen floors and counters a complete mess, as well as dirt all over the top of the range hood. At that point, I just wanted him to leave our house, so I then had to clean up after him. We have had many contractors do work on our home, and all of them have brought a shop vac or a broom with them to clean up afterward. He also dropped a screw into our disposal, which he did not get out, and almost blew out the motor on the disposal (my husband and I had to spend about 25 minutes digging it out). Additionally, he left the old range hood, and its parts in the middle of our home and did not offer to take them with him or at least place outside for bulk trash (again, this is something other contractors routinely do). Needless to say, we will not be using him for the outdoor TV project. My husband called him after he left to tell him how angry and frustrated he was with the price difference and work performed. Jay then called us ?unreasonable? customers because we wanted modifications made to the hood, which included cutting the shaft. These modifications, however, were clearly discussed with him when he came over to give us an estimate (and before any work was performed). He was fully aware of what the project required and gave us an estimate based on that knowledge. He complained about having to talk to us about the height requirements while he was working, including the fact that I called my husband through Google hangouts (even though, without these discussions, he would have done the job incorrectly). Again, any work we have had done on our house in the past has required some consultation or discussion between the contractor and my husband and/or me. Apparently, Jay thinks that these discussions are ?unreasonable .? He also suggested to my husband that my husband must intimidate or scare me given my reaction to the price differential. This was extremely offensive to me and completely inappropriate. My husband and I are a team and openly communicate about all work being done on our home. To suggest the fact that I consulted with my husband over this project suggests that I was intimidated is ludicrous and demonstrates Jay's unprofessional behavior. Several hours after my husband spoke with Jay, Jay sent me a text message again complaining about our unreasonableness and all of the ?extra modifications? required by the project. I told him I disagreed with his assessment and explained how disappointed we were not only with the price difference but his workmanship as a whole. I also asked him not to text me again. He then sent me two more text messages complaining about us as customers and our ?unreasonableness.? I had to again ask him to stop texting me. I realize that he will have a different recollection of the project and point to his many positive reviews, but I wanted to make sure that others are aware of our experience. Perhaps he has just not hung range hoods before and agreed to a job that was outside of his expertise, but in any event, his work will require additional clean up and fixing at our expense. If you decide to use him, I would be careful on the amount he ?quotes? as well as his overall workmanship.

We needed an island hood installed. When we called around for installers most did not do the full install, IE duct work, electrical, etc. Vent One did it all. They quoted a price over the phone, was approximate in the amount of time it would take and when they came out, the quote, nor time did not change. The receptionist was very nice and knowledgeable. And the technicians were great.

The secretary did not sound friendly in the initial phone call. But the technicians were friendly. They did their job efficiently - I think from having a lot of experience. They cleaned up well. The new range hood and duct work very well.

This was our second kitchen remodel; the first was in another state. There is simply no comparison between our two experiences. While we were happy with the final product of the previous project, we were intimately involved in every decision made regarding the design of this one. Millwork Visions was recommended to us by our general contractor, who was overseeing the entire project. We were told that Terry (the owner) made custom cabinets, but we saw for ourselves what an understatement that was. Terry is an artist and his team is full of perfectionists. Unbeknownst to us, for example, when Terry dropped to meet with my husband & I the first couple of times (to get a sense of our vision), he was also absorbing the subtle details of the surrounding space. As a result, the cabinet drawer & door fronts tie into the details of the mantel in the adjoining great room AND a Dutch hutch on the far side of the kitchen, that we brought back with us from a tour in Europe. In addition to the design, we were impressed with the quality of the cabinets, the auto-close features, as well as the great care taken to ensure that every single piece was level. Last but not least, we sincerely appreciated Terry's patience, as we tried to find the perfect color for a specific design element. The member of his team who worked on that feature was nothing short of an artist. Our kitchen is stunning & functional. We couldn't be happier, and we SINCERELY appreciate the responsiveness we received from Terry & his team throughout the entire project.

Vent Tech was great. They were responsive on the phone and where other providers gave a blanket estimate over the phone, Vent Tech sent a crew to assess the job before giving an estimate. They showed up on time to give the estimate and do the job. They were very professional.The were careful not to mark up my walls and put drop cloth down to catch the debris from drilling and cutting etc. The time they estimated to do the job was accurate. I would hire them again.

Two Vent craft. Employees constructed a new vent from our kitchen to the outside for a new range hood. This took several hours of work and they were efficient and professional. They then came back for the second time a few days later after the electrician had installed a new outlet for the hood. They installed the new island hood over the vent and cleaned up. They did a wonderful job and we were impressed by their work and professionalism. We would highly recommend them!

Very professional, the staff were very knowledgeable about their craft. It was a 3 step process. First they removed the existing wall mount range hood that had been sunk into the ceiling. The duct work was repostioned so the new flue would be properly centered once the dry wall was completed. When they came back to install the range hood, the back splash had an area that needed to be cut to fit an existing electrical socket, they recommend a good sheet metal shop. Once that was done they came back and installed the back splash. returned phone calls right away and were prompt, calling ahead to confirm thier arrival time.

He said he would come early on Saturday the 15th of June and he was right on the dot. The installation was fantastic, took almost 6 hours. Bobby Gory was on time and the work was done the man is a perfectionist, Had a master electrician run wires to new hood he was great also, Michael Anderson.. I will definitely use both of them again in the near future, can't say enough good things about both of them.

Simply put, Rick is great. Based on my experience you can't go wrong with Rick. He has the qualities you want in a person that is working on your house. He is very personable, he is honest, his prices are reasonable for the amount of work he does, he is a craftsman that prides himself in his work, you can trust him, he will make changes if you ask him nicely :), he is very responsive and answers your questions in a way a layman can understand. I can't say enough about Rick. We were very nervous starting out on our kitchen remodel journey and when we were introduced to him he really eased our minds. He brought in competent sub contractors who gave us bids. A couple of the bids I didn't like so I called some folks I know and got bids from them. I was kind of nervous to tell Rick that I was going with another sub other than the one he had brought in. It didn't bother him in the least. So flexible. I had a schedule that was very aggressive and Rick met all the dates. When developing the schedule I worked with him to get his ideas. He was so easy to work with and told me he could make the timeline or couldn't make it. I appreciated his honesty because I wouldn't have wanted to schedule something if he thought he wouldn't be done with his job first. Helping me with the timeline made the job so much easier. He showed up when he said he was going to. I trusted him to be in our house when we weren't there. He was flexible enough to work around other sub contractor's. Rick did the demo on our kitchen in one day. He also installed the cabinets in about 2 1/2 days. His attention to detail is fantastic. The cabinets are not custom but have the feel of custom because of the little touches Rick did during installation. Our designer, who was very specific about how she wanted the cabinets, came to inspect his work and she didn't change a thing. I think she was a bit surprised even though she had worked with him before. He did a really nice job putting in the range hood and appliances. When a screw broke in the cabinet door he came back about a month later to fix it. I can't recommend Rick enough. He goes above and beyond. I felt certain that Rick really cared that my wife and I got the kitchen we wanted. He wasn't defensive about anything and just cared about what we wanted. I really appreciate all the work he did for us. If I need anything else done to my house he will be the first one I call. Do yourself a favor and give Rick Caperton a call. Just don't call him when I need him.

My wife had Jon provide an estimate a few weeks ago to tile behind our gas cooktop in an area where the microwave had previously been, along with installing a ventless range hood and installing some lighting in a guest bathroom. Jon provided an estimate and we decided to go with the service. Jon showed up the day of the job on time and was very professional. He was mindful of preparing the area (covering the granite, removing cooktop grates and burners, etc.) and worked quickly. Once each of the small jobs was complete, he cleaned up the work area. He spent about a total of 3 hours performing the work. I am very happy with Jon and would recommend him for any type of handyman type of work.