Fort Worth Pergo Flooring Installation

Great quality work. Excellent folks to work with. When a couple of unexpected issues arose, workers carefully explaineed the situation & options for working out the issues. This is a wonderful company to work with & I would hire them again without reservation.

We have used Master Tile Setter in the past and have been extremely happy with their work. Luis is very prompt and professional. He is readily available for any questions which might arise. He monitors the work being done to ensure highest quality of work. We will use Luis for all of our future flooring needs.

First off my husband and I had encountered a frequent complaint of many other reviewers concerning Cooper Installation Services and laminate flooring installation. Our concrete slab had a 1/4 inch elevation along middle of living room. The directions of laminate (Pergo Outlast) to be installed stated up to 3/16 inch elevation is allowed. We were offered a choice of leveling this with cement for about $300 or grinding the cement down 1/16 inch for $150. We choose the grinding. I do understand the installers following the directions carefully. At the same time I feel DIYers as a rule would not be concerned about 1/16 inch and the DIYers would have had the same results. Of course there is the argument that 1/16 of a inch would void the laminate warranty but over and over I heard in my research that the odds of getting a flooring warranty honored under the best of circumstances are quite slim. Just be aware additional charges are a common complaint among reviewers of laminate installed by Cooper. Now that I got that communicated, do want to say we were overall pleased with our installers. Was told they would arrive between 9 -11, Juan and Raphael arrived at 8:50! They worked solid till the job was done about 1ish. We had one room installed. Had to direct them what direction we wanted the planks laid; initially the first planks were laid in opposite direction that adjacent flooring was laid. Also had to tell one installer that planks needed to be mixed up over a few boxes to insure a better grain. They obliged readily. On the positive side the men were clean cut; spoke English well, and were experienced. They moved my furniture professionally and cleaned up. Pergo Outlast is a laminate that overall gets great reviews but installation is quirky. As Raphael said “it has many rules”. And this team did well. I like to think I researched the whole process well. We purchased the flooring through Home Depot and Home Depot contracts with Cooper Installation for installation. Before I would give Home Depot my credit card, told the flooring associate that first I would check out Cooper Installation. Was very disappointed in their reviews and my gutt said no way can we use them, so I pursued independent installers. Just couldn’t find anyone that had installed Pergo Outlast. I asked one installer to watch a short UTUBE video concerning Pergo Outlast installation and after watching he increased his bid to install by $350! So went back to Home Depot; the flooring specialist said if Cooper was difficult Home Depot would stand by us and I could pull the plug at any time with a prorated refund. Also I was pleased that the Better Business Bureau rated Cooper Installation A+. Although the reviews were mostly negative on the BBB site I felt any conflicts were satisfactorily resolved. So I finally gave Home Depot my credit card and once our laminate was delivered Cooper was able to install 4 days later.

Service provided professionally with courtesy and respect from the workers. Took three days as promised, so minimum of household disruption.

It went just beautifully. First, I was glad that Neal would take on a fairly small job to begin with and adding on those other things that needed to be taken care of, but are beyond my ability to fix. Another reason I hired him to do the work is that others have used him for preparing a house for sale and we might be doing that next year, so I wanted to try him out. He and Sarah were responsive and very easy to communicate with through email or phone. The day of the work he arrived on time and took on the task of ripping up the bad wood. A week later he completed repairing the floor and started the other work. He came out to touch up and improve the porch repair at my request and I have absolutely no complaints. When he came back to do the repair, I almost missed him (not that it would have mattered since the repair was outside), but when I called him to let him know I was leaving, he was actually on my doorstep, so he did arrive in the "window" of time. Neal, as a father of small children, was able to anticipate potential problems with the repair process (needing to air out the floor -- and the damage was in the kids room, so this was really important), and that's super valuable to a mother of three small children. He cleaned up after he left...everything was as it should be.

The painting and crown moldings were professionally done. Not happy with the hardwood floors as Pergo was installed and not the quality I had discussed with Mr. Hughes. A licensed electrician should have been hired for some of the work. Some of the switches did not work properly after the job was completed. The front door never was caulked and the back screen door does not fit and will not lock. The total job took longer than expected. Some of this was due to Mr. Hughes and some of his crew working at other jobs.

Called Carrol Johns after receiving quotes from other flooring contractors to have the floors in my Kitchen, Family Room, Media Room and Hallway replaced. The kitchen had linoleum, the media room had Pergo and the Family Room and Hallway had carpet. I called Carrol Johns because of the excellent reviews on Angie's List. Michael Potash came to my house and reviewed the project, showed my wife and I wood choices, discussed options and subsequently furnished a quote. The quote was slightly more than I received from the other quotes I got. The reason I chose Carrol Johns was that they had better reviews for service and the fact that the other contractors were just installers and would not take responsibility for the wood. I could just imagine if something went wrong; the battles that would take place with the installer blaming the wood and the manufacturer blaming the installer. The Carrol Johns crew came out two days after i signed the contract and started the work. The installation crew consisted of two workers that moved the heavy furniture (we had moved the light stuff and breakables ourselves) and started work. They worked hard for two straight days and completed the job. We had a brick fireplace and decorator wall in the Family room that they had to undercut to make the joint with the flooring and we had a step from the Family Room to the entry foyer that was previously covered with carpet that had to be redone in the wood flooring. Both of these jobs were done with great skill and look great. i received a call from Michael after the work was done to see if I was satisfied. I told him that I was. I have waited until now to post a review because I wanted to give the floor a chance to show problems before i recommended it. No problems have surfaced and it still looks great. I am very satisfied with the process with Carrol Johns Flooring.

We purchased the flooring early in June. Our information was not taken down correctly, and by the time we were notified and asked for the appropriate information our flooring had gone on backorder. It was going to be two weeks and we were supposed to be notified when it came in. Two weeks came and went, and we contacted the store and were given several different stories. The floor is here, the floor isn't here, the floor won't be here, we're having pricing issues with the manufacturer, etc. Finally we set up a time for the flooring to be delivered, and my husband specifically told them not to come before 1, that nobody would be home until after 1- was told there wouldn't be a problem, and it is clearly noted on our paperwork. He got a phone call at 11 am, saying that they'd be at our house in 20 minutes and if we weren't home they were leaving. We spoke to the store manager and then scheduled our installation for 5:30, then 7, and finally after 8:00 it came. Our entryway got soaked as it was pouring rain by that time, and mud and dirt tracked through our house. We then had to live around a giant Pergo fort for two weeks until they had time to install. The installation was great. It has been in for two weeks and I haven't found anything major. It was completed in one day and most everything was cleaned up and back in place when they left. If I had been able to find flooring that I liked half as much as the one I picked out at Home Depot, though, I would have called and cancelled our order. The time wasted, stress and hassle trying to get it here was not worth it.

Flooring Direct removed all of the old flooring and carpeting and installed new beautiful wood looking vinyl laminate flooring throughout our entire house with new plush carpeting installed the next day! They did a fantastic job and we love our new floors!

The Flooring Direct installers were fast and very efficient. They came on time and did a BEAUTIFUL job. I would certainly recommend Flooring Direct to anyone needing flooring done in their home or business.