We moved to Dallas in July of this year and needed to have two gas fireplaces checked prior to using them. I called Tim on 11/28/11 and talked with him directly and scheduled an appointment for the following day at 2:00 pm. Tim and an assistant arrived promptly at 2:00 pm wearing top hat and dressed in black. The fireplaces needed to be checked, cleaned and refurbished. But before work began, all of the furniture in the area was covered with heavy moving blankets to protect it. Tim explained what he was doing and how to operate the fireplaces safely. He stripped down one entire fireplace to the bricks and cleaned and replaced the sand and cinders. The other fireplace is a closed unit, so Tim checked the system to make sure that it was working correctly. He and his assistant worked for more than two hours. Not only were they professional and good at what they did, they also liked our three very large dogs. The price included a sample of incense that mimics the smell of a real wood fire. I was very happy with their work, will use this company again, and highly recommend them.