I had a leak in my bathtub faucet and when I left a message late evening, Larry's wife promptly called back and told me Larry would call as soon as he could... and he did. When I asked Larry how much he would charge to replace the hardware, he said that might not be the problem and he would have to look at it to see. (I had previously called two other plumbers who gave me a price over the phone for replacing the hardware). Larry offered to come out the next day and that he would call after noon (after he was done with a scheduled job). He did call that afternoon, but I wasn't able to have him come at that time. He was gracious about rescheduling and came when he said he would. When Larry got here, he immediately knew the reason for the leaks and replaced/repaired without having to replace the expensive hardware I originally thought was needed. Larry will be the one I call next time I need a plumber.