Matching on Angi
Heating Oil Company
Influenced by their high ratings (and that they specifically had experience installing tankless water heaters) we called A to Z Plumbing for an initial appointment. On arrival, we were explained the requirements, installation procedure and options (any make of water heater of our choice, any size, any kW capacity were available). After completing the electrical connections necessary on our part, we again called for installation of the new unit one week later. When they arrived, the old water heater was removed, new piping was installed to accommodate the heater and the area was completely cleaned when they left. Each step of the installation was discussed to our satisfaction: Product questions answered, procedures, instructions, product/pipe placement to our liking, etc. The appointments for each trip were within a minute of the times that had been scheduled by their main office. The cost of the original service call (plus a discount from Angie’s List) was deducted from our final bill. While there may be some companies that would have charged less, customer satisfaction combined with professional services and installation would prompt us to use A to Z again for any future plumbing issues and recommend them without hesitation.