We bought an Angie's list coupon to get window screens put in and they did a great job. Based on that, we hired them to put in sliding screen doors. We had been reluctant to do that because we didn't want to ruin the view. We were told that there would be an obstructed view for about 1 foot from the top, but there would be no other obstruction beyond the heavy screen we need because we have pets. The contract is silent on the matter, but the project sketch shows exactly what was described to us. The project experienced delay after delay. We were told the screens were in, then we were told that they had to be returned, It was taking so long that I asked for a refund of the deposit a few times. Those requests were denied. Finally, the screens were installed. There were cross bars. At first I thought they were just for stability during transit, but they turned out to be permanent. I was distraught and declined to provide a check. This prompted phone calls back and forth and culminated with the owner yelling at me. He said those doors always had cross bars, had to for stability and could not be manufactured any other way. He told me that he'd installed hundreds and I was the only one to ever complain. He told me that he was relying on the contract (which is silent on the matter) and the sketch was not an official document. I was distraught and crying because not only was I not getting the product that I thought I had purchased, but also because I was getting lambasted. The owner finally said that he would apply a discount and based on that representation (which is now being denied), I provided my credit card information. I was so upset that I asked the owner not to call me ever again. The owner promised they wouldn't call me. I was distraught anew when I saw that the discount wasn't applied. I emailed to let them know about the apparent mistake and that I planned to advise the credit card company if the refund wasn't applied. I also reminded them of the promise not to call me. They called me. I emailed back. They called me. I emailed back. Then they emailed saying that I was not to email them, but had to call (which I am not going to do given how the owner spoke to me). They claim this is nothing more than someone trying to get out of paying their bills and responded with denials, threats of legal action and inflammatory, derogatory accusations. Understand - the workmanship is good. It's just that we would not have gone forward if we had known that there would be cross bars in the line of sight. If you do end up working with this company, just make sure to get everything in writing and be very detailed.