Kevin came on time to give me an estimate for re-coating my pool and replacing my pool heater. He was pleasant, professional and knowledgeable. He provided a written estimate, explained what would be done, helped me select a color, and advised that my pool tile did not need replacing but could be redone if I wanted a new look. Before I was ready to do the re-coating, my pool pump overheated. I called Bluewater and arranged for them to install a new pump. Brian, the owner, came at the agreed-upon time. It began to rain heavily, and he advised that it was unsafe to connect the electric pump in the rain, so he would be back the following day. To my surprise, he knocked on my door a few minutes later. He said the pump did not need replacement, only a new gasket, which he had installed. When I asked how much I owed him, he said there was no charge! The pump is still working well a month later. I called Bluewater about two weeks ago to advise I was ready for the pool heater installation, and asked about salt water chlorination systems. Brian was patient and helpful in explaining how the systems work, and the differences between the various brands. A few days later I called with an additional question, which Kevin answered patiently and knowledgeably. Brian came a few days ago to do the installations at the agreed-upon time, and brought and installed a pool heater that is the same brand as originally quoted but with higher BTUs. It should have been more expensive, but Bluewater charged the same price as the original quote for the smaller model. Brian was once again friendly and patient, and explained the controls and maintenance of the new heater and chlorinator. Throughout my dealings with both Kevin and Brian, I felt confident in their knowledge and skill, and I never felt any "sales pressure". I will be using Bluewater to do the re-coating soon, and I plan to call them for all future pool repairs. Their work is top-notch, the guys are pleasant, professional and knowledgeable, and the price is right. In short, these are nice, honest guys doing good work for a fair price--I couldn't ask for more from any service provider!