I stayed at a hotel Tuesday 1-20-15 and discovered a bed bug in the room before checkout Wednesday. I followed the Internet's recommended protocol. As I didn't get home til late Wednesday it was Thursday before I could call anybody so it was Friday before they could come out. Next day-pretty good. Before I reached AJB I was calling places to see if they even treated bed bugs, not all did, many had a $1000 minimum and wouldn't treat just my car and everything inside it. A pest control company in Frisco finally referred me to AJB, and them referring me to another company gave me more confidence, surely they wouldn't recommend somebody who would be dis-satisfactory because I would then call them back and ask them upon what did they base that recommendation! When I called AJB, it was bizarre, the receptionist was FRIENDLY!!! She didn't know the answers I needed but she said she would, and apparently actually and accurately did, take a message for Paul, who turns out is the owner. He called me back pretty fast, HIMSELF. Whaaaat? Answered my questions, said he would be happy to treat the car and the many, many bags and boxes inside it. He got me back with that nice receptionist to schedule and showed up when she said he would. He was very pleasant. He listened to my little nightmare story and assured me with the actions I took and evidence since then nothing made it in the house, took his time thoroughly and effectively cleaning the car and yes, all the stuff in it (5 bits of luggage with smaller bags in them, 3 or 4 boxes) which you must understand, each had to be treated, every pocket every seam every nook and cranny. No bites, nothing since, so he got any that were in there. It probably took 3 hours. He said he would retreat if I saw anything and not charge for the trip or treatment etc. if he had to come back which also impressed me as these things are known for being hard to get and therefore not everybody even treats them. Well luckily for us both he didn't have to come back because of my protocol ;) and his thorough-ness and I guess a lot of luck. If I didn't have a regular home pest control person already who I also like (but who had personal scheduling conflict that was way more important!!) I would happily go with AJB. BTW, this all happened before my birthday, so dealing with Paul and his receptionist lady helped ease my stress and anxiety over the whole mess, because I knew they were going to take care of it, they did, and helped me get back to normal. I know they don't have a lot of reviews but based on my experience, if they say they will do X, they will do the work well with a great level of customer service, which I guess is not quite extinct.