Contacted Mr. Anderson after earlier shutter job to ask about re-attaching brick trim that had apparently either fallen down before shutter installation, or had some portion inadvertently knocked down during installation. Price was never mentioned specifically when I phoned about re-attaching (and mortaring) the brick trim--my mistake, and obviously 'buyer beware' is the lesson. Since shutter job was so well done, I asked him to do the brickwork without a quote. It was not a huge amount of work (raised-brick border around a rectangular shutter, probably 2 ft. x 6 ft.), and all brick pieces were available (laying beneath the shutter), so I figured the cost would be small. During the job, I asked his two co-workers how much the job would be as they were completing the work, but they said I should call Mr. Anderson and determine that with him. I did so, and over the phone he stated "...oh, around two-hundred dollars"--which I thought was a little high, but was probably his 'top end' guess as we were talking on the phone. When I received the emailed invoice after the ensuing weekend, the bill was $255.00. The issue isn't so much the amount, but the principle. If I get a rough-gouge estimate, I assume it will be 'no more than.' I don't expect the final to come in more than 25% above. Same as the shutter job, there was no issue with the work quality--it was excellent. Bottom line is I'm an idiot for not nailing down the price in advance--no argument there--but this left a bad impression about integrity. Update: Changed overall experience to B, since I must share the blame for the pricing issue. I do recommend him, as the work is excellent--just ensure that estimate is received and firm before beginning work (which I knew I should have done, and usually do...but overlooked this time). However, I'm still doubtful whether I would use this individual again.