Dallas Water Treatment System Repair

John and Kelli are true professionals and I give them the highest recommendation. The installation process was smooth and prompt.

Great! The crew met with many obstacles, including very wet ground. They managed to lay pipe, connect plumbing, set up the Pelican system and install the reverse osmosis in one day. We love the great tasting water and the way our clothes feel.

Price and service were excellent...better than expected. Personnel were on time and very professional. Couldn't be better.

This company installed a whole house water treatment system and water purifier roughly 10 years ago. I have been completley satisfied with the product. The company has been very prompt and attentive in all of my servicing needs throughout the years. Recently, we had a small salt water leak in which we had to call customer service to get someone out to take a look. They were apologetic and very quick to respond. Will, the service guy, came out the same day and was able to fix the leak in an effecient and effective manner. They even called a few days later to make sure everything had been taken care of and Will swung by the house again to make sure that the leak was completley fixed. If I had to buy the system all over again, I would do it in a heartbeat.

Very pleased that the service tech, Will, was earlier than anticipated! Explained what he was going to do. Professional, yet friendly and helpful.

On time, right to work, described problems repair options. When I chase to wait on fixing drip he clearly described timeline & cast differences about calling back if problem gets worse & I change my mind.

Great company. They came out and checked the entire system and made sure I understood each part. Would use them again for sure.

TL:DR The American-made equipment works very well. The company ultimately assured the installation was complete and correct. But it was a rocky road. It was easy to schedule an appointment with a sales person. He spent a lot of time trying to sell me a system, when in fact I'd already done my research and knew I wanted to buy their products if they could improve my water quality. The salesman was able to give me measurements of dissolved solids and pH, which was important to me. Installation was fast; within about a week, our system was in place! Unfortunately, the installation did not pass inspection. When I contacted EcoWater Texas about the problem, the owner said the inspector was being unreasonable, and this had never happened before. He said he was uncomfortable having his plumber do the work the inspector required, and I would have to find someone else to do it. He said he'd pay the cost if it was reasonable. I contacted the inspector to get a detailed explanation of the work to be done. The inspector came over and gave me a red tag, formally failing the installation. He said I should call EcoWater Texas and tell them I had the tag, and if I submitted the tag to the licensing board they'd make it right. When I did that, EcoWater Texas agreed to find a plumber to do the work and cover the costs. The new plumber finished the installation, and it passed inspection. I then asked EcoWater Texas to test my water to make sure the system was working as advertised. This took a little time, but the salesman returned and did the testing. That's when I learned the system was only treating half my water! The rest entered the house in a different place. Apparently EcoWater Texas didn't check for that when they did the original installation. So EcoWater Texas had the second plumber come back and tie in the rest of the house water. The entire process took several months.

Arrived on time, very punctual, very professional installation crew/cleaned up after the job, fluent English speakers, no problems working with this company-we are satisfied.

He came when scheduled and finished up within an hour. He actually asked if I had anything else that needed to be done because he evidently planned an hour for the deal price, and my new water heater serviced very quickly.

Trained water treatment specialist showed up on time and tested several parameters of my water. Was able to answer all of my questions without giving me any pressure sales techniques. I learned things about my water that I had never even thought about before. Will have to go with these guys when I can afford the system, they definitely know their stuff.

The owner, Ben, came personally and cleared two clogged sinks, flushed two water heaters, and then even fixed water pressure issues that I had with two separate sinks at no extra charge! I called the day before and he answered immediately and answered all of my questions. He then came out the next day, right on time, and completed all of the work. He gave a written quote BEFORE touching a thing, which was very competitive, and left no room for surprises. I would hire him again and recommend Ben and his team without hesitation!

Technician arrived right on time. He has been coming for many years and is very expert in servicing system.

Did great job - helped identify extra filter needed so i didn't have to have an extra visit. Here promptly at 1:30.

The quality of their product and service has served us tremendously well since the work was performed.