I needed my septic tanks pumped, so I obtained quotes from 5 service provider, and G's was the best price. I also looked at the reviews from all the providers I got quotes from, and G's was a 4.9 out of 5. I set up an appointment, and they were available the next day and arrived on time and within the window they gave me. Also, I was updated twice on their estimated arrival time on the day of service. They were excellent in keeping me informed ! Terry was my service provider, and was extremely nice and professional. Upon arrival, he drove into my driveway and immediately placed cardboard on the drive to prevent any spills or stains...very much appreciated ! It took quite a bit of time to find the lid for one of the tanks, because the lid was underground. Once he located the lid, he had to dig about 2 feet to get to the lid. The air supply line to the septic system was running over the top of the lid, and made removal of the lid very difficult, to keep from damaging the air line. Terry told me that regardless of who did my future pumping, the air line needed to be moved out of the way, and that he would do that for no charge ! Terry did an excellent job of pumping all 3 thanks. He didn't just put the hose into the tank, he also manipulated around the bottom of the tank during pumping, to pump out the most amount. He then rinsed all the tanks. To re-route the air line over the lid, he had to go to the local hardware store to get more piping and fittings. He returned and completed the re-routing, and now the lid can be removed much easier from the septic tank. He also place a piece of plastic pipe in the center of the lid access hole, such that it will be easy to find the location next time it needs pumping. All of the above took a lot more time than I imagine he normally spends doing a routine septic pumping, and likely a lot more work. During the whole process, Terry was very nice and professional. After a long day for him, he charged me the quoted price and only $35 more for the digging process. Because of his professionalism and care and concern for me the customer, I gladly gave him an extra $50 to cover the cost and labor for the air line re-routing and his trip to the hardware store. He did not ask for any extra, and he refused to take it until I insisted. So, it should be obvious, the next time I need septic service, G's will be the one I call. Honest, reliable, professional..... exceptional service, with a smile !