I called Don Lee and Lee's Tile after we had a mishap that caused some damage to our shower. We had a slight hiccup in communication. However, once we connected, he was courteous, professional and very thorough with his quote. And it turns out, he and I were both going through some difficult personal situations at the time (hence the slight delayed response). As such, he was incredibly understanding and flexible, enabling me to deal with some of my personal matters without impacting the installation of the shower. Professionally, he and Scott (I didn't catch his last name) did a fantastic job. Scott redid the broken pipes, removed the old fiberglass shower and laid down an all tile foundation before finishing the tiling on the wall. They let us select the fixtures and the door and installed them as planned. There was a slight delay in getting the glass door installed, but Lee's Tile subcontracts that work out. And that person was a little behind. As such, the shower was actually completed and usable a day later than expected. However, the quality of the work is superb. The materials are easy to clean and maintain and the finished product looks gorgeous! For Don's courtesy, integrity, professionalism and craftsmanship, I would definitely use Lee's Tile again and highly recommend them.