I called in the afternoon and spoke to Bobby. He gave me a choice of two days and times for repair. Luckily, one of the available times was that evening. As promised, Bobby called me when he was leaving and heading my way. Once here, Bobby was very polite and professional. He replaced the drain that was clogged and ultimately, replaced much of the drainage system that was quite old. Most important to me at the time was the speed service because I was leaving town the next morning. I had no previous history with this company but they made sure I could leave home with peace of mind.