Spoke with Jody who was able to fit me in today on short notice - which I appreciate since the other two places I called could not see me until the next day. Tracy was polite and professional. He identified the issue quickly and completed the work in less than 30 minutes. As noted in the ratings Quality, Responsiveness, Punctuality, and Professionalism were all "A" ratings. The lower overall rating was a result of the pricing. I don't mind paying for quality work - but, the work (effort) should match the price (the definition of value). Changing gaskets and bolts for a job that took less than 30 minutes should not warrant $225. Effectively, I was charged $450/hr. My lawyer is less expensive. Yes, the quote was provided to me prior to the work being completed. And, yes, I consented to the price prior to the work being done. That said, when you have a toilet leaking water on hard-wood floors, the hassle of calling another plumber to come out who would provide a fair price did not seem reasonable. As a general note, I typically score vendors quite well. As I mentioned, I don't mind paying for value. This is my 9th review on Angie's list and only my second review where I did not score an "A" to the Overall project.