Terrible, horrendous, frustrating, atrocious, horrid are thoughts which come to mind with our renovation of the master bathroom with Chips Kitchen & Baths. A project at time of signing was to take 2-3 weeks ended up taking 9 weeks of going through a nightmare of extremely poor communication from the project manager and up to the last day, no response from the owner, Chip until a heavily worded email was sent directly to him. Up front we will acknowledge the workmanship was really good (except for the original painter), and all our concerns were addressed to our satisfaction, but this can’t atone from the dreadful long drawn out process. Our remodel consisted of: Removal of soaker tub, replaced with tiled walk in shower Old corner shower converted into a linen closet New carerra marble counter top and twin sinks placed on existing vanity Fur down removed Old tile floor replaced with new tile Two new cabinets installed and new drawer fronts and doors on existing vanity New tile replaced old tile on fireplace An error was made on the cost of the fireplace tile which cost this company $1000.00 from their bottom line. The project manager threw this back into our face which I found very unprofessional. His communications with us was cryptic, one word emails, three word sentences at the most. Excuses one after another, the company didn’t have enough painters to go around was one excuse, but how is this our problem? Not hearing from the project manager not knowing if and when a worker was coming we would email or call him asking, “is someone coming today or tomorrow?” A response was typically shallow, tomorrow but never a time frame. We’d wait and no workers. We made suggestions only to be told, “don’t tell me how to do my job.” Well with a lack of communication, not knowing we would ask and felt the right to inquire, after all we spent over $22,000.00. We did change our minds on new faucets and fixtures a couple of times early in the reno but this didn’t delay our project to extend 9 weeks. Workers told us they didn’t like coming out to North Carrollton, too far from their home base. A project manager rubbing our faces in the loss of his bottom line, being rude and unprofessional and lacking in adequate verbal communication skills. An owner who defended his project manager while side stepping a 9 week project in a relatively small master bath.We felt our small project was an afterthought on their part because we weren’t spending $50,000 or more. So NO, we can’t in a clear conscience endorse or recommend Chips Kitchen & Bath. From owner, project manager and the lady in the office our experience was deplorable.