Eddie came to my house on October 20, 2015. We toured outside and inside. He then emailed his estimate to me in the time frame promised (same day). I hired him 3 days later. The work had to be rescheduled due to my travel and also rainy weather. We finally got a break and the work was completed Nov 18-20, 2015. The Platinum Painting Crew arrived on time ready to work (8 am). They work according to the scope statement (what's in writing...so make sure you understand what's in writing). They do walk through the project before work starts. The owner of the company (Jorge) who I had not met previously was present for this activity. Eddie was also present. Carlos is the crew leader and also paints. He speaks English and Spanish very well. I have an English degree and my wife has a degree in Spanish so we know. Carlos and his crew worked hard all day each day and cleaned up after themselves. Each team member was courteous and skilled. Carlos asked us to review their work each day and let him know of any issues or questions. We did that and they responded professionally. Painting your house can be a stressful experience (and we were stressed on top of that over having to put our dog down Nov 18) but these guys kept their cool. That made a huge difference for us. We are thrilled with the results. During the initial work it became clear that additional rotted wood replacement and painting was necessary. I felt that the additional costs were reasonable. I live in a 3800 sqft, two-story home and I have a separate two-story three-car garage. So there was a lot of trim to paint. My house now has the freshest look on my street. We also hired Platinum Painting to paint my home's interior walls. We're meeting with our Interior Designer and Eddie (Platinum Painting) today, so I'll write a review about that after the interior work is complete.